Customer Solutions Engineer, dbt Labs

• 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
• Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
• Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
• The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
• Knowledge of network security protocols, particularly in cloud environments
• Exceptional written and verbal communication

Desirable

• Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Customer Solutions Engineer to bring on board who will be the first line of defense for our Enterprise customers
• The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
• Demonstrate care through the use of empathetic language, positivity, and inclusion
• Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
• Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
• Actively coach and mentor other team members
• Gain advanced knowledge in dbt Cloud architecture or administration
• Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
• Take responsibility for your personal professional development, with support from manager

• What to expect in the hiring process (all video interviews unless accommodations are needed):
• Interview with a Talent Acquisition Partner
• Technical Interview with Hiring Manager
• Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise
• Team Interviews (1:1s) that cover the following:
• Handling Customer Objections and Avoiding Burnout
• Managing High-Pressure Situations and Writing Things Down
• Feedback and Collaboration
• Values