Customer Solutions Engineer, dbt Labs
$133-156k
+ Equity
Data transformation tools
Be an early applicant
Data transformation tools
201-500 employees
Be an early applicant
$133-156k
+ Equity
201-500 employees
Company mission
To empower data practitioners to create and disseminate organizational knowledge.
Role
Who you are
- 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
- Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
- Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
- The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
- Knowledge of network security protocols, particularly in cloud environments
- Exceptional written and verbal communication
Desirable
- Code review experience
- Understanding of Single Sign-On (SSO) protocols and implementations
- Experience with Datadog, LogicMonitor, or similar tools
- Experience in management tools such as like JIRA, Asana, or Trello
- Experience as an Incident Commander, especially in scenarios with high business impact
What the job involves
- Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Customer Solutions Engineer to bring on board who will be the first line of defense for our Enterprise customers
- The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations
- Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
- Demonstrate care through the use of empathetic language, positivity, and inclusion
- Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
- Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
- Actively coach and mentor other team members
- Gain advanced knowledge in dbt Cloud architecture or administration
- Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
- Take responsibility for your personal professional development, with support from manager
Application process
- What to expect in the hiring process (all video interviews unless accommodations are needed):
- Interview with a Talent Acquisition Partner
- Technical Interview with Hiring Manager
- Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise
- Team Interviews (1:1s) that cover the following:
- Handling Customer Objections and Avoiding Burnout
- Managing High-Pressure Situations and Writing Things Down
- Feedback and Collaboration
- Values
Our take
In 2018, dbt Labs founder Tristan Handy was running an analytics company and created a data build tool (or ‘dbt’) to help transform data for analysis. Fast forward one year and dbt Labs was born, offering its tools to help companies everywhere transform their data workflows.
Raw data comes in myriad forms and dbt Labs’ software allows data specialists to manage the data transformation layer making its use for analysis much easier. It offers consulting services on top of the software, and has ridden a wave of companies embracing digital transformation more as their services and workplaces become more online.
Seen as the defacto standard for modern analytics engineering by many, it reached unicorn status within 2 years of launch and is focusing future efforts on expanding reach more markets outside of the US. Its recent acquisition of Transform, an analytics engineering company, will aid in further developing its product's data transformation capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$222m
SERIES D
Jun 2021
$150m
SERIES C
Total funding: $414.4m
Company benefits
- Equity Stake
- Unlimited vacation
- 401k w/3% guaranteed contribution
- Excellent healthcare
- Paid parental leave
- Home office stipend
Company values
- We are a mission-driven company
- We contribute to the knowledge loop
- We are more concerned with value creation than value capture
- Work done well is its own end
- Transparency always wins
- We value diversity
- Users are our best advocates
- We are humble
- We optimize for the long-term
- We work hard and go home
- We are human
- We believe in moving up the stack
- Values are more important than success
Company HQ
West Poplar, Philadelphia, PA
Articles
Leadership
Tristan Handy
(CEO)Previously worked as a Senior Consultant at Deloitte, Director of Operations at Squarespace, COO at Argyle Social and Vp of Marketing at RJMetrics.
Connor McArther
(CTO)Former Software Engineer and Engineering Manager at RJMetrics and Stitch.
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