Product Manager, Utility Warehouse
Multi Service Management Platform
2+ days a week in office
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
2+ days a week in office
1001+ employees
Company mission
Our mission at Utility Warehouse is to be the Last Switch our customers ever need to make for life's essential services.
Role
Who you are
- Product Management experience: A proven track record of managing the full product lifecycle for a complex integrated platform, from discovery to launch in a cross-functional squad
- Technical and data mastery: The ability to write clear, simple specifications and user acceptance criteria, alongside hands-on experience using product analytics (like Mixpanel or Google Analytics) to guide your decisions
- Roadmap and backlog expertise: Experience owning and prioritising a 3-to-6 month roadmap and keeping a healthy, tidy backlog using frameworks like RICE or MoSCoW
- Platform experience: Solid experience working with core platform products and navigating complex, integrated systems
- Commercial and customer focus: Strong commercial awareness—connecting feature development to revenue and cost-saving—and a habit of using customer research to define problems
- You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
What the job involves
- We are looking for a curious, resilient Product Manager with a growth mindset who loves solving tricky puzzles
- In this role, that means navigating our complex, integrated core platform, Equinox, and acting as the vital "translator" between our autonomous product teams and commercial stakeholders
- You are someone who communicates clearly, collaborates naturally, and knows how to build strong relationships
- You aren't afraid to constructively challenge asks when needed, using customer research and data to back up your decisions
- We work together. Your team and the people you will work with…
- You will be joining our Platforms Product team, working in a highly collaborative, cross-functional squad alongside Engineers, Data Specialists, Finance and Operational teams
- Delivering a seamless multi-service experience for our customers means solving problems across four different industries. At the heart of this is Equinox, our long-standing core platform. It's complex, and it supports many of our key business processes and customer journeys. Your squad’s mission is to make working with Equinox predictable, efficient, transparent, and strategically aligned. You’ll act as the key "translator" between our autonomous product teams, commercial stakeholders, and the core Equinox team, while championing modernisation over time
- We deliver progress. What you’ll do and how you will make an impact..
- You will drive the delivery and alignment of the Equinox product roadmap, helping to create a productive working environment where we continuously release customer and business value
- In this role, you will:
- Create a consistent "front door" for Equinox: Establish a clear, repeatable way for product teams and stakeholders to engage with the team, making it easy for everyone to see what's possible, what's not, and why
- Improve delivery efficiency: Make sure the engineering team gets consistent, high-quality information (clear specs, scope, acceptance criteria, and dependency mapping)
- Run great agile processes: Help break down large, complex platform tasks into smaller, deliverable slices that create quick, measurable value
- Be the Equinox champion: Build a deep understanding of the business processes enabled by Equinox, and work with subject matter experts to improve documentation—reducing "tribal knowledge" across the business
- Advocate for modernisation: Actively support moving processes from legacy systems into next-generation capabilities, making the cost, benefit, and risk picture crystal clear for leadership
- Drive impact and outcomes: Own key product KPIs and OKRs for your area, building and executing quarterly plans (with a 3-to-6 month view) that keep our business moving forward
Application process
- Claire Fennell will be your point of contact throughout the recruitment process
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
Company HQ
Farringdon, London, UK
Articles
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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