IT Support Engineer, Workrise
Opportunity to earn bonus, commission, and/or equity
Workforce management solution
Be an early applicant
Workforce management solution
501-1000 employees
Be an early applicant
Opportunity to earn bonus, commission, and/or equity
501-1000 employees
Company mission
To create a more connected energy ecosystem, where the industry as a whole is able to do more for society and for our planet
Role
Who you are
- 1+ year of end-user support experience, college degree or associates degree
- Proven successful processional experience with:
- Google Workspace (G Suite) administration
- Apple macOS and Microsoft Windows Windows 10
- Demonstrated ability to communicate complex technical information effectively, both in writing and verbally, to both technical and non-technical stakeholders
- Demonstrated competency in troubleshooting
- Ability to multi-task and document several tasks at once
- Regular, on-time attendance
- Ability to communicate effectively
- Ability to use office equipment such as a computer, copier and telephone
- Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
- Ability to drive a non-commercial vehicle (must possess a valid driver's license)
- Occasionally remain in a stationary position, often standing or sitting for prolonged periods
- Ability to manipulate office equipment such as a computer, copier and telephone
- Occasionally ascend or descend ladders, stairs, scaffolding, ramps, poles and the like
- Ability to lift/carry up to 50 lbs
- Ability to reach overhead
Desirable
- Google Workspace/Microsoft/CompTIA certification
- Microsoft Office365 administration
- Experience with Jira service management, Zendesk, or similar ticketing system
- Previous experience in a customer service position
What the job involves
- Workrise is hiring a Support Engineer who will be responsible for troubleshooting problems experienced by our end-users by identifying and analyzing their issue
- Our ideal candidate for this role will be someone who enjoys working with technology to provide solutions that help others thrive, has the desire to work in an environment surrounded by growth and learning opportunities, can communicate effectively, and take ownership of multiple tasks, all while working within a small team to support our employees facing problems related to hardware, software, and networking
- This role will be non-exempt and will report to the Team Lead, IT Support Engineering
- Work on IT Help desk tickets in Jira (Troubleshoot hardware for remote employees, application provisioning and deprovisioning)
- Be a point of contact for customers to obtain technical support for in-office and remote employees
- Update and follow technical documentation, knowledge base articles, How-To documents, etc
- All hands, board meeting and ad hoc conference room support
- Desk set up including monitors, keyboards, etc
- Device management, including new laptop deployments, collecting laptops from previous employees, and maintaining office inventory
- Weekly new hire orientation sessions
Our take
Workrise builds a workforce management platform that connects skilled laborers with employers in the energy industry, with a focus on reliability and efficiency. Serving over 700 energy companies and 5,000 workers, it stands out by helping fast-growing businesses in clean energy hire large workforces quickly.
Recently, Workrise launched Workrise Vendor Management, designed to simplify the energy sector's complex source-to-pay process. It consolidates vendor discovery, onboarding, compliance, invoicing, and insights into one platform, streamlining operations for energy companies that typically use multiple tools for these tasks.
As a leader in labor and supply chain solutions, Workrise offers its Vendor Management platform free for vendors. This launch marks the first in a series of products aimed at transforming the way the energy industry operates, positioning Workrise for exciting growth in the rapidly evolving market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$300m
SERIES E
Mar 2020
$28.7m
SERIES D
Total funding: $722.5m
Company benefits
- Flexible paid time off for full-time employees
- Medical, dental, and vision insurance
- Telehealth
- 401(k) with company matching contribution
- Flexible remote work support where applicable
- WFH Contribution
- Wellness allowance
- Calm App
- Learning opportunities
- Financial planning support
- Parental leave
- Employee Assistance Program
- Pet Insurance
- Opportunity to earn bonus, commission, and/or equity
- Onsite Gym
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Xuan Yong
(Co-Founder & Chairman)Xuan started their career as a Goldman Sachs Analyst for 5 years at D.E. Shaw, Kortright Capital, and Citadel. They left the latter Senior Analyst role in October 2011 to co-found Workrise in March 2014, originally as CEO.
Mike Witte
(Co-Founder & Board Member)Mike studied at Columbia Business School after working as an Encana Petroleum Engineer for over 3 years. On graduation, they co-founded Workrise with Xuan in March 2014, serving first as COO before CEO.
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