Senior Quality Performance Engineer, ServiceNow

$137-233k

Offers variable/incentive compensation and ESPP

Python
Java
Splunk
Perl
Mid and Senior level
San Francisco Bay Area

Office located in Santa Clara, California

ServiceNow

Cloud-based digital workflows for enterprises

Be an early applicant

ServiceNow

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$137-233k

Offers variable/incentive compensation and ESPP

Python
Java
Splunk
Perl
Mid and Senior level
San Francisco Bay Area

Office located in Santa Clara, California

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Role

Who you are

  • The ideal candidate for this position will have strong background in performance testing & engineering in enterprise software platforms and applications
  • The candidate should have experience in architecting and driving complex performance testing / engineering projects that measure the characteristics of systems running under dynamic, real-world workloads
  • 3 to 7 years of Performance Testing and Engineering experience
  • BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services
  • Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
  • Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
  • Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
  • Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
  • Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
  • Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions
  • Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
  • Proven experience with concurrency, multithreading, and distributed system architectures

Desirable

  • Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
  • Worked on cloud base performance testing
  • Developed utilities for automation of daily tasks incorporating latest best practices in perf

What the job involves

  • As a Performance Engineer, you will be a key member of the Platform Performance Engineering team driving improvements in performance, scalability and reliability of our products and services
  • You will work within our agile software development process and will certify products for release readiness for performance, scalability and reliability and will carry out performance benchmarking for our products & services at global scale
  • In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
  • You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services
  • Provide E2E Performance testing / engineering solutions for various application / projects
  • Ability to develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model
  • Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions
  • Improve the reliability and repeatability of performance testing
  • Actively participates in and supports the software development life cycle
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies
  • Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice
  • Communication - Clearly conveys information and ideas both verbally and written
  • Ability to multi-task

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

  • Commuter benefits
  • Annual learning stipends
  • Work from home opportunities
  • Generous family leave
  • Matched donations
  • Flexible PTO
  • 401(k) matching
  • Paid volunteer time

Company values

  • Win as a team
  • Innovate and execute
  • Stay hungry and humble
  • Deliver customer success

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

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Diversity, Equity & Inclusion at ServiceNow

  • Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
  • Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
  • Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.

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