Customer Support Specialist, LeagueApps
$51-65k
3 days a week in office
Youth sports management platform
Open for applications
Youth sports management platform
101-200 employees
Open for applications
$51-65k
3 days a week in office
101-200 employees
Company mission
To help leaders bring youth sports to kids and communities everywhere.
Role
Who you are
- One or more years of experience in a customer facing role within a service or support environment
- Strong verbal communication skills with the ability to stay calm, clear, and solutions focused
- Excellent written communication skills for email and chat interactions
- Technically adept and quick to learn new systems and tools
- Comfortable working in a fast moving, collaborative environment
- Experienced with spreadsheets and basic image editing tools
What the job involves
- The Customer Support Specialist plays a critical role in shaping the experience our partners have with LeagueApps
- You will be a trusted guide who helps sports organizations get the most value from our platform while ensuring every interaction feels clear, supportive, and solution oriented
- As a frontline representative of our brand, you will strengthen partner confidence, contribute to their long term success, and help drive an exceptional service experience that builds loyalty and advocacy
- Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance
- Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate
- Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements
- Maintain and improve internal and external support resources, including help articles and instructional content
- Communicate product updates and best practices to partners in simple and digestible ways
- Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution
- Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations
Our take
Youth sports teams need successful administration and management to thrive, requiring funding and payroll management, networking and scaling, and revenue generation programs. However, such organizations are commonly associated with an absence of technology, resulting in a lack of options for software platforms that help with such administrative tasks.
LeagueApps provides a customizable youth sports management platform to provide an all-in-one solution to aid any sports team's operations and growth. The software provides automation tools for payroll and financing, marketing and growth features, communication dashboards for player and parent retention, and bottom-line tools for revenue generation.
Whilst there are already generalized organization management platforms that youth sports teams can benefit from, LeagueApps has smartly recognized the need for customizable management tools designed to help sports teams. This approach hasn't gone unnoticed by investors, with the company receiving substantial funding in 2024, which will propel its offerings even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$15m
SERIES B
Jun 2018
$1.8m
EARLY VC
Total funding: $43.2m
Company benefits
- Health and Wellness: Comprehensive medical and dental, gym and fitness subsidies, company sports teams
- Vacation: Generous paid time off policy
- Family Friendly: Generous parental leave for primary and secondary caregivers
- Community: Weekly All-Hands meetings with AMAs, bi-annual company offsites, social events
- Professional Development: Individual subsidy for continued learning and development (classes, certifications)
Company HQ
Gramercy Park, New York, NY
Leadership
Brian Litvack
(Co-Founder & CEO)Experience as General Manager and Founding Team Member of Sportsvite.com from 2006 to 2011.
Steve Parker
(Co-Founder & CTO)Experience as CTO and Co-Founder of Sportsvite.com from 2006 to 2010. Principal Consultant for OpenEvolve since 2004.
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