People, Development, and Experience Partner, Sendbird
HR Business Partner
$145-170k
+ Equity Program
3+ days a week in office (San Mateo, CA)
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$145-170k
+ Equity Program
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- Passionate about engagement — you care deeply about people and performance
- Curious and solutions-oriented — you ask smart questions and act decisively in ambiguous situations
- Emotionally intelligent and empathetic — you balance empathy with sound judgment and discretion
- A self-starter who thrives in a fast-paced, dynamic, and evolving environment
- Collaborative and humble — you enjoy being part of a high-performing, global team
- B.A./B.S. degree and typically 8–14 years of progressive HR/People experience
- Proven experience across key HR domains: performance management, employee relations, learning & development, compensation, and change management
- Strong project management skills, with the ability to independently manage programs or lead broader initiatives depending on level
- Excellent written and verbal communication skills, with a proven ability to deliver people programs that inform, engage, and inspire
What the job involves
- The People & Culture team at Sendbird is committed to creating an engaging environment that enables employees to perform at their fullest potential
- We're seeking a People, Development, and Experience (PD&E) Partner (commonly referred to as HRBP in other organizations) to join our growing global team
- Based in our San Mateo office, you will report directly to the Senior PD&E Partner and serve as the primary PD&E contact for the U.S. HQ as well as our London team
- You will work closely with business leaders to co-lead strategies that enable team and organizational growth, with high ownership expected across the employee lifecycle
- Support or lead the delivery of core talent programs, including performance reviews, compensation cycles, engagement surveys, promotions, and career development planning
- Co-develop and evolve people initiatives such as goal-setting practices, feedback culture, and succession planning
- Partner with managers and employees on a range of topics, including performance, employee relations, recognition, compensation, and first-tier investigations
- Assess organizational needs and support the design and delivery of learning & enablement programs — including our first-ever manager development program
- Build strong stakeholder relationships, foster trust, and promote team productivity and cohesion
- Collaborate with global, cross-functional teams by establishing regular communication and driving alignment on People priorities
- Actively contribute to the People & Culture roadmap, creating “moments that matter” throughout the employee journey and embedding our values into everyday practices
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
Salary benchmarks
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