Senior Engineering Manager, Imprint
Servicing Automation
$180-250k
+ Equity packages
Branded payments and rewards products
Open for applications
Branded payments and rewards products
101-200 employees
Open for applications
$180-250k
+ Equity packages
101-200 employees
Company mission
To make payments better for modern brands and their customers.
Role
Who you are
- 10+ years of experience in software engineering
- Experience leading the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
- Strong background in developing financial platforms, preferably with experience working with operations teams
- Proven experience in leading engineering teams, ideally with a focus on platform engineering, integrations, or automation
- Bachelor’s or Master’s degree in Computer Science
- Excellent project management and communication skills
- Familiarity with agile development methodologies
- Strong sense of ownership, urgency, and drive
What the job involves
- We are seeking a seasoned Senior Engineering Manager to lead our Servicing Automation team in automating key business operations, including dispute management, customer support, payments, and collections. Your primary responsibility will be to drive the strategic development and maintenance of the systems and integrations that underpin Imprint’s core services. This role is pivotal in reducing manual intervention and leveraging technology to enable automation and scalability
- As the Senior Engineering Manager, you will oversee a team of engineers tasked with delivering innovative solutions that enhance operational efficiency and streamline processes. Key areas of focus include:
- Collections Automation: Enable flexible, automated payment plans to manage credit defaults more effectively
- Customer Support Automation: Implement advanced IVR systems and AI-based chatbots to reduce human involvement in addressing common customer queries
- Payments: Build and optimize payment services to automate payment flows, ensuring seamless and efficient payment processing
- Disputes Management: Lead the team in building automated systems to handle disputes efficiently, reducing resolution time and minimizing manual effort
- Oversee the development and maintenance of the automation platform, ensuring robustness, scalability, and reliability
- Stay abreast of the latest technological advancements and incorporate relevant innovations to enhance the platform's capabilities
- Collaborate with the architect to define and refine the platform's technical roadmap
- Lead and mentor a team of software engineers and developers, fostering a culture of technical excellence and innovation
- Conduct regular one-on-one meetings with team members to track progress, address concerns, and support career development
- Coordinate with HR for hiring and training new team members, ensuring a match between the team's skill set and project requirements
- Plan and manage the execution of projects, ensuring timely delivery within the allocated budget
- Utilize agile methodologies to monitor progress, facilitate daily stand-ups, and lead sprint planning sessions
- Collaborate with cross-functional teams, including product management, finance, and compliance, to align project objectives and deliverables
- Regularly communicate with senior management and other stakeholders to report on project status, risks, and opportunities
- Gather feedback from internal and external stakeholders to continuously improve the platform’s functionality and user experience
- Represent the team in inter-departmental meetings, ensuring alignment with the company's overall strategic goals
- Ensure adherence to high-quality coding and documentation standards
- Oversee the implementation of robust testing strategies to identify and mitigate risks early in the development cycle
- Collaborate with the security engineering team to prioritize and resolve any security vulnerabilities and compliance issues related to the automation platform
- Encourage a culture of innovation within the team, promoting experimentation and learning
- Stay informed about industry trends and competitor products to identify opportunities for platform enhancement
- Lead efforts in streamlining processes and implementing best practices to increase efficiency and productivity
Our take
These days, all sorts of cards abound, from virtual cards to co-branded credit cards. Imprint aims to stand out in the increasingly crowded space by partnering with businesses to provide branded rewards cards for customers.
While there has been an increase in the number of companies offering branded financial products to reduce costs, Imprint sees its card programs as offering a new platform for deepening customer relationships: less of the nastiness of credit and a much greater focus on rewards.
The startup is focusing on refining its embedded finance solution to fulfil its vision of an Apple-pay like experience for merchants and consumers.
Imprint will hope that its lightweight service, fit for smaller customers like hotel chains, will allow it to compete with the major venture-backed players in the space like Cardless, Apto and Alviere. Its $75 million in venture capital raised in 2023 will go some way towards achieving these aims.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
103% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$75m
SERIES C
Nov 2023
$75m
SERIES B
Total funding: $203m
Company benefits
- Leading configured work computers of your choice
- Generous and flexible PTO policy
- Fully covered, high-quality healthcare including fully covered dependent coverage
- Additional health coverage includes access to One Medical and option to enroll in an FSA
- 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
- Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Company values
- Customer Obsession | We start with the consumer and work backwards. We put ourselves in consumers' shoes, we obsess about what they want and expect from our products, and we work vigorously to earn and keep their trust
- Speed | Our single biggest advantage is speed. We have a bias to action, and we push to accelerate everything that we do individually and as a team. We count the days and always seek to shorten our cycle times
- Excellent work | We insist on excellent work from ourselves and others. We are unreasonable in this pursuit and we do not compromise our standards for the sake of social cohesion
- Personal growth | We are each dedicated to personal growth and to giving colleagues the opportunities and empathetic feedback to help them improve. We look for people who have the humility and courage to become the best at what they do
- Intentional transparency | We share information by default and expect colleagues to provide relevant, well-reasoned feedback. We know transparency is critical to creating the best work and to making the best decisions and we strive to be candid at every opportunity
- Inclusivity & empowerment | We bring our true and diverse selves to work. We know that a diversity of backgrounds and perspectives will allow us to build the best product, company, and culture
Company HQ
Little Italy, New York, NY
Articles
Leadership
Daragh Murphy
(CEO)Previously VP of Operations & Strategy at WeWork. They were a Junior Partner at McKinsey until 2018. Originally trained as a lawyer at Duke University, before working as a Corporate Lawyer at WilmerHale.
Michael Pechman
(Head of Operations)Portfolio Director of Thrive Capital until 2020. Before that, worked as a Product Manager at Google and as a Business Analyst at McKinsey.
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