IT Support Engineer, Aviatrix Systems
$98.3-115.6k
+ Equity
1 day a week in office (Santa Clara, CA)
Secure cloud networking
Be an early applicant
Secure cloud networking
201-500 employees
Be an early applicant
$98.3-115.6k
+ Equity
1 day a week in office (Santa Clara, CA)
201-500 employees
Company mission
To empower businesses to accelerate innovation, minimize downtime, and gain control of IT costs.
Role
Who you are
- The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience: Minimum of 3 years of experience in IT support or a similar role
- Technical Skills: Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks
- Knowledge: Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
- Communication: Excellent verbal and written communication skills
- Problem-Solving: Strong analytical and problem-solving abilities
- Customer Service: Exceptional customer service skills and a customer-centric mindset
- Teamwork: Ability to work effectively in a team environment and collaborate with colleagues
- Adaptability: Ability to adapt to changing priorities and work under pressure
What the job involves
- The IT Support Engineer at Aviatrix is responsible for providing high-quality technical support to our customers and ensuring smooth operation and maintenance of IT systems
- Technical Support: Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly
- System Maintenance: Maintain and monitor IT systems, including servers, networks, and software applications
- Customer Service: Ensure high levels of customer satisfaction by providing timely and effective support
- Documentation: Create and maintain documentation of IT systems, processes, and procedures
- Training: Provide training to customers and internal staff on the use of IT systems and applications
- Collaboration: Work closely with other IT team members and departments to resolve complex technical issues and improve IT services
- Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed
- Hardware and Software Management: Install, configure, and maintain hardware and software components to ensure optimal performance
- Security: Implement and maintain security measures to protect IT systems and data from cyber threats.o Continuous Improvement: Identify opportunities for improving IT support processes and implement best practices
Our take
Aviatrix is trying to modernise cloud technology by overcoming the isolation of different clouds that are built and operated by different companies. Its software facilitates multi-cloud networking, providing visualization, smooth data access, and firewall management.
The cloud revolution caused a mass migration of companies’ data from on-premise storage to cloud storage, but this migration is still ongoing. Aviatrix’s software helps with this migration and then allows these clouds to communicate with each other, while maintaining security, data integrity, automation, and user friendliness.
The rapid growth and enormous potential in this market has been noted by other companies and while investments are currently high, the space is likely to become crowded as competitors such as Site24x7 offer similar services. However, Aviatrix is a well-placed early adopter in an area of networking that hasn’t seen true innovation for years. It has also been named as one of 2024 's fastest growing private companies by Inc 5000, indicating its strong position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$200m
SERIES E
Feb 2021
$75m
SERIES D
Total funding: $340.8m
Company benefits
- Stock options for all full-time employees
- Parental Leave (up to 12 weeks)
- Flexible Vacation
- Up to $1000 education reimbursement anually
- World-class coverage - we pay 100% of employee premiums and 88% of the family cost
- 401K
Company HQ
Santa Clara, CA
Leadership
Sherry Wei
(Advisor)Having taken a PhD at Purdue University, they worked in Technical Staff at Centillion Networks and Ardent Communications before spending almost 14 years at Cisco Systems as an Engineer Manager. They then worked at Huawei for just over a year before founding Aviatrix in January 2013.
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