Senior Solutions Architect, GoFundMe

• 5+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Desirable

• Classy is looking for a Senior Solutions Architect to join our post-sales Technical Solutions Team adjacent to Professional Services
• In this hands-on role, you will be responsible for scoping, designing, and validating scalable solutions for nonprofit customers’ implementation of Classy’s software
• This role is execution-focused, working directly with Classy's nonprofit customers to implement technical solutions and accelerate adoption
• As a Senior Solutions Architect, you will play a key role in bridging pre-sales and post-sales, ensuring a smooth transition from technical discovery and solution design during the sales cycle to implementation and execution
• You will collaborate closely with Solution Engineers, Implementation Project Managers, and Technical Account Managers to accelerate solution adoption and campaign launches
• Accelerate the sales cycle by addressing technical blockers and providing integration guidance early in the process
• Advise Solution Engineers on any additional technical discovery and feasibility assessments required during the sales process
• Collaborate with Solution Engineers on proof of concepts and prototypes to validate proposed architectures
• Provide clear solution recommendations, outlining trade-offs, technical constraints, and scalability considerations
• Design and scope healthy implementations for RFP’s and SOW’s
• Own the technical design and execution of customer solutions within the full Classy product suite, ensuring feasibility, scalability, and alignment with Classy’s platform architecture
• Translate business needs into clear, actionable technical requirements for implementation teams to build
• Create and document reusable solution patterns for common use cases (e.g., memberships, premiums, giving cart)
• Provide guidance on customer’s implementation of Classy’s Salesforce integration, ensuring plans adhere to Salesforce best practices for configuration, functionality, and performance optimization
• Design and lead discussions around Classy’s Salesforce integration architecture, focusing on technical and functional alignment with customer goals
• Serve as the primary technical resource during implementation, ensuring solutions are built according to specifications and best practices
• Act as a trusted advisor to customer technical teams, project managers, and implementation specialists
• Proactively identify and mitigate risks related to solution adoption and campaign launch
• Guide implementation teams in solving complex integration challenges and optimizing technical execution
• Develop, implement, and document Salesforce-specific integration frameworks and reusable assets to streamline campaign launch
• Provide technical feedback from real-world implementations to refine internal best practices and improve future solution designs
• Maintain expertise in Salesforce, enterprise SaaS ecosystems, and API-based integration frameworks
• Stay informed on emerging best practices, customer needs, and technology trends to continuously evolve solution approaches