Senior Technical Account Manager, Bear Robotics
EMEA
Robotics for the hospitality industry
Be an early applicant
Robotics for the hospitality industry
201-500 employees
Be an early applicant
201-500 employees
Company mission
To support all businesses by empowering efficient workflows, and revolutionize productivity with state-of-the-art robotics solutions.
Role
Who you are
- The ideal candidate will have a strong background in robotics, automation, or systems integration and be comfortable working in complex enterprise environments
- TAMs are expected to serve as trusted technical advisors, ensuring a seamless experience from pre-sales through deployment and ongoing support
- 5+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
- Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics)
- Experience with API integrations, systems architecture, and workflow automation
- Excellent problem-solving skills and technical troubleshooting abilities
- Strong communication skills across technical and non-technical stakeholders
- Comfortable managing multiple enterprise customers/projects simultaneously
- Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot)
- Ability to travel up to 50% for deployments, technical planning, and customer workshops
- Bachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to occasionally lift and transport up to 80 lbs of hardware or robot equipment
- Comfortable working in warehouse or industrial environments during deployment phases
- Prolonged periods of sitting at a computer and participating in virtual calls
Desirable
- Experience working in robotics or industrial automation startups
- Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools
- Experience supporting enterprise software and hardware deployments
- Experience or exposure to the restaurant, hospitality, or foodservice technology sectors
- Prior experience in manufacturing/3PL operations, processes, and terminology
What the job involves
- The Senior Technical Account Manager EMEA will play a critical role in bridging the gap between enterprise customers, sales, product, and engineering teams
- This role is focused on supporting new business opportunities and technical integrations in the industrial automation, 3PL, manufacturing, Hospitality and logistics sectors, helping customers adopt Bear Robotics’ autonomous robot solutions at scale
- Support enterprise sales efforts by leading technical discovery, integration planning, and product fit assessments
- Develop technical proposals, system architecture diagrams, and deployment plans tailored to customer environments
- Present technical solutions and product demos to senior customer stakeholders, including engineers, operators, and executives
- Author and submit CRDs (Customer Requirement Documents) for all assigned PoCs, ensuring customer needs are incorporated into the product roadmap
- Lead configuration, testing, and validation of robots in customer environments, including API integrations and workflow tuning
- Coordinate with internal engineering and product teams to align on customer-specific needs and timelines
- Provide on-site or remote deployment support and training when needed for complex enterprise rollouts
- Partner with Account Executives to define success criteria for PoCs and drive expansion into multi-site pilots, contributing to revenue growth from existing accounts
- Serve as the main technical point of contact post-sale, ensuring successful adoption and performance of deployed robots
- Monitor performance metrics, troubleshoot operational issues, and proactively recommend improvements or upgrades
- Collaborate with RFE AM and Support teams to ensure a high standard of service and robot uptime
- Collect and synthesize customer feedback and operational data to provide actionable insights to product and engineering teams
- Participate in customer-facing VOC (Voice of the Customer) sessions and internal product roadmap discussions
- Advocate for customer priorities in internal roadmap planning while aligning expectations on feasibility and timelines
- Lead, coach, and develop the EMEA RFE and TAM team — expectations around technical delivery, customer service standards, and professional growth
- Conduct regular 1:1s, performance check-ins, and team reviews — workload assessment, development opportunities, proactive performance management
- Actively participate in hiring for EMEA RFE and TAM roles — sourcing, interviews, and selection decisions
- Support onboarding and ramp of new RFE and TAM hires — deployment methodologies, technical standards, and best practices
- Foster a high-performance culture — accountability, continuous improvement, and strong customer outcomes
Our take
Many restaurants are struggling to keep up with service demands due to a lack of staff and rising costs. Traditional staffing methods are no longer enough to handle the fast pace and high expectations, creating a need for new, tech-driven solutions.
To solve this, Bear Robotics created AI-powered server robots called Servi. These robots move around the restaurant, delivering food and drinks to customers, reducing the workload on human staff. By handling routine tasks, they free up employees to focus on more important duties, improving services.
Servi robots have been successfully used in restaurants in the US, South Korea, and Japan, showing their growing importance in the industry. Bear Robotics has seen good funding which allowed it to improve its robotics technology and explore new uses beyond its current models. In 2025, LG acquired a majority stake in the company, effectively incorporating it as a subsidiary.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$70m
SERIES C
Aug 2021
$30m
SERIES B
Total funding: $111.5m
Company benefits
- Comprehensive Health Care Coverage
- Internet and Phone Reimbursement
- Remote Work Available
- Free Lunch
- Pet Friendly
- Stock Options
Company HQ
Redwood Village, Redwood City, CA
Leadership
John Ha
(CEO & Co-founder)Previously spent six years as a Technical Lead & Senior Software Engineer at Google. Former Adjunct Professor at KAIST(Korea Advanced Institute of Science and Technology), and former Intel Corporation Research Scientist.
Fangwei Li
(CTO & Co-founder)Spent four years at Google as a Software Engineer and as a co-founder in in-house incubator Area 120. Before this, they worked at Microsoft, also as a Software Engineer.
Juan Higueros
(COO & Co-founder)Former Director of Strategy and M&A at KPMG, and of Corporate Development at Polycom. They have also worked at Oracle as a Latin America Analyst, and at EY as Senior Manager of Operational Transaction Services.
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