Presales Engineer, SHIELD
Device-first fraud intelligence platform
Open for applications
Device-first fraud intelligence platform
201-500 employees
Open for applications
201-500 employees
Company mission
To elimate unfairness and enable trust for the world.
Role
Who you are
- Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
- Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
- Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
- Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
- Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
What the job involves
- We’re looking for a passionate and motivated Presales Engineer to partner with our Sales team in engaging prospective clients and ensuring SHIELD is the top vendor of choice
- You will be responsible for driving successful business outcomes across a broad set of enterprise customers through your passion for discovery, needs identification, solution design and presentation, solution consulting and sales
- Serve as the primary technical resource during the sales process, delivering product demonstrations, answering technical questions, and explaining the value of our solutions to prospects
- Work with customers to understand their business challenges and requirements, and design tailored solutions using our SaaS platform to meet their needs
- Collaborate with the sales team to create compelling proposals and presentations that highlight our product’s capabilities, value proposition, and technical differentiators
- Lead the technical setup and execution of PoCs or pilots to ensure the solution is configured correctly and meets the customer’s expectations. To also follow up with post PoC reports
- Assist with the technical sections of Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring timely, accurate, and competitive responses
- Act as a trusted technical advisor for prospects and customers, providing expert guidance on product configuration, integration, and implementation
- Work closely with customers to gather and document detailed technical and business requirements, ensuring alignment between customer needs and the product’s capabilities
- Provide feedback to the product and engineering teams based on customer interactions to influence product roadmaps, feature development, and bug fixes
- Provide training and technical enablement for the sales team, ensuring they have a solid understanding of our product’s technical capabilities and how to position them in different use cases
- Stay up to date on industry trends, competitor products, and emerging technologies, and share insights with the internal team to enhance the overall sales strategy
Salary benchmarks
Our take
Founded in 2007, SHIELD set out to become the global leader in fraud protection, leveraging AI technology to safeguard online businesses from both current and future threats.
It's proven a success, earning the trust of major enterprise like Razer, Alibaba, and BEATS, which showcases the effectiveness of tis risk intelligence solutions. The company emphasizes the importance of consumer trust for businesses and provides solutions that help maintain these crucial relationships.
With 60% of small to medium-sized businesses folding within six months of a fraud attack, this illustrates how damaging a breach can be and, therefore, how important SHIELD's solutions are within this market. The company has rapidly expanded globally and is using funding to enhance its unique mobile-first approach, further setting itself apart in the fraud prevention industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2018
$20m
SERIES B
Sep 2017
$5.5m
SERIES A
Total funding: $25.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Justin Lie
(Founder & CEO)Graduated from the National University of Singapore with a BBA in Finance. Founded SHIELF in 2007 and has served as the CEO since.
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