Presales Engineer, SHIELD

• Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
• Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

• We’re looking for a passionate and motivated Presales Engineer to partner with our Sales team in engaging prospective clients and ensuring SHIELD is the top vendor of choice
• You will be responsible for driving successful business outcomes across a broad set of enterprise customers through your passion for discovery, needs identification, solution design and presentation, solution consulting and sales
• Serve as the primary technical resource during the sales process, delivering product demonstrations, answering technical questions, and explaining the value of our solutions to prospects
• Work with customers to understand their business challenges and requirements, and design tailored solutions using our SaaS platform to meet their needs
• Collaborate with the sales team to create compelling proposals and presentations that highlight our product’s capabilities, value proposition, and technical differentiators
• Lead the technical setup and execution of PoCs or pilots to ensure the solution is configured correctly and meets the customer’s expectations. To also follow up with post PoC reports
• Assist with the technical sections of Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring timely, accurate, and competitive responses
• Act as a trusted technical advisor for prospects and customers, providing expert guidance on product configuration, integration, and implementation
• Work closely with customers to gather and document detailed technical and business requirements, ensuring alignment between customer needs and the product’s capabilities
• Provide feedback to the product and engineering teams based on customer interactions to influence product roadmaps, feature development, and bug fixes
• Provide training and technical enablement for the sales team, ensuring they have a solid understanding of our product’s technical capabilities and how to position them in different use cases
• Stay up to date on industry trends, competitor products, and emerging technologies, and share insights with the internal team to enhance the overall sales strategy

Total funding: $25.5m

Founded in 2007, SHIELD set out to become the global leader in fraud protection, leveraging AI technology to safeguard online businesses from both current and future threats.