Strategy & Operations Manager, Whatnot

International Commerce

£120-145k

SQL

Looker

Senior and Expert level

London

More information about location

Live stream platform & marketplace for collectibles

Be an early applicant

Live stream platform & marketplace for collectibles

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Be an early applicant

£120-145k

SQL

Looker

Senior and Expert level

London

More information about location

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Company mission

Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.

Job

Company

Role

Who you are

Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
7+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)
Excellent project management skills, with the ability to handle multiple projects simultaneously
Strong understanding of commerce operations and process optimization
Proficient in data analysis and reporting tools
Exceptional leadership and team management skills
Strong communication and interpersonal skills
Ability to think strategically and execute methodically
Experience with SQL and analytics tools like Looker, Sigma, Hex

What the job involves

The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud
Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience
Manage cross-functional commerce projects in close partnership with the product and engineering teams
Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
Analyze commerce data to provide insights and recommendations
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness
Team members in this role are required to be within commuting distance of our London, UK hub

Salary benchmarks

Our take

The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.

The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.

The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

54% employee growth in 12 months

Glassdoor (4.9)

Trustpilot (2)

Company

Funding (last 2 of 7 rounds)

Jan 2025

$265m

SERIES E

Jul 2022

$260m

SERIES D

Total funding: $749.2m

Company benefits

Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.

Company HQ

Marina del Rey, CA

Leadership

Grant LaFontaine

(Co-Founder & CEO)

Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.

Logan Head

(Co-Founder)

Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.

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