Business Development Manager, Side
America, Player Support
+ Excellent OTE with % based commission package
Video game development services
Open for applications
Video game development services
1001+ employees
Open for applications
+ Excellent OTE with % based commission package
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- 4+ years of business development or account management experience in Player Support, Community Management, CX, or game services
- Proven success closing deals and achieving revenue targets within the gaming or digital entertainment industry
- Deep understanding of live service operations, player lifecycle management, or outsourced service delivery
- Strong professional network within the gaming industry—particularly among producers, live ops managers, and player experience leaders
- Excellent communication, negotiation, and presentation skills with comfort engaging senior stakeholders
- Self-starter mindset with the ability to work remotely and travel as needed for client meetings or events
- Passion for video games and a strong understanding of how studios engage and retain players
Desirable
- Experience selling or delivering Player Support, Community, or LQA/QA services
- Background in co-development, localization, or tech services for games
- Familiarity with CRM systems, pipeline management, and KPI forecasting
- A collaborative, people-first approach—aligned with Side’s belief that great games start with great partnerships
What the job involves
- We’re seeking a Business Development Manager to expand our Player Support business across North America
- This role is ideal for someone who thrives on building relationships, identifying opportunities, and crafting solutions that improve how studios care for their players
- You’ll work closely with delivery, marketing, and leadership teams to bring Side’s services to new clients and deepen relationships with existing partners
- Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market
- Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight
- Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios
- Full Sales Cycle Ownership: Manage the end-to-end sales process—from prospecting and proposal through contract negotiation and onboarding—partnering closely with delivery teams to ensure smooth transitions
- Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings
- Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localization and data collection. The company differentiates itself from similar agencies by focusing heavily on localization, ensuring that every game has been designed to meet QA for localized standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws, and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
Venice, Los Angeles, CA
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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