IT Help Desk / Desktop Support Specialist, Velo3D
$87-105k
Office located in Fremont, CA
Metal 3D printing solutions
Job no longer available
Metal 3D printing solutions
101-200 employees
Job no longer available
$87-105k
Office located in Fremont, CA
101-200 employees
Company mission
To solve today’s most complex engineering challenges with new technology solutions that drive humanity further.
Role
Who you are
- The ideal candidate is hands-on, detail-oriented, and thrives in a fast-paced, collaborative environment
- Minimum 2-4 years hands-on technical support experience supporting desktop, workstations, laptops, and mobile devices
- Experience supporting users in Active Directory, Entra-ID, OKTA; exposure to virtualization
- Hands-on experience with helpdesk ticketing systems; strong documentation habits
- Working knowledge of Microsoft 365, Windows 10/11, and mobile platforms (iOS/Android); Mac OS support in mixed environments
- Basic networking/server fundamentals desired
- Assets management and MDM experience is an asset
- Strong communication skills, customer-service mindset, organized, self-starter, and team-oriented
What the job involves
- We are seeking a motivated and customer-focused IT Help Desk / Desktop Support Specialist to join our team
- This role is responsible for providing technical support to end users across the organization, ensuring timely resolution of issues and maintaining reliable IT operations
- Provide technical support via phone, email, and ticketing system, delivering both onsite and remote assistance to end users
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in a timely manner; escalate when necessary to ensure effective resolution
- Collaborate with helpdesk team members and external MSP partners to manage tickets, follow escalation processes, and support issue resolution
- Deploy and provision end-user computers, including imaging, application installation, domain/Entra ID joining, security configuration, and functionality validation
- Install, configure, and support desktops, laptops, mobile devices, printers, and peripherals (docks, monitors, scanners, badge readers, cameras, Wi-Fi devices)
- Assist with user account management and services, including Active Directory/Entra ID, Microsoft 365, email, and mobile device management (MDM)
- Support employee onboarding and offboarding processes, including account setup, access provisioning, device configuration, and decommissioning
- Monitor and manage the service desk ticketing system, ensuring accurate documentation, timely updates, and proper resolution or escalation
- Set up and verify connectivity for user workstations and troubleshoot network-related issues (Wi-Fi, VPN, DHCP/DNS, basic switching)
- Assist with asset management, including repurposing and redeploying existing equipment
- Perform basic physical installation of IT equipment in office or production environments, including mounting, cabling, labeling, and patching according to standards
- Maintain clear and accurate documentation, contribute to knowledge base resources, and keep supervisors and stakeholders informed of progress and status
- Take ownership of assigned issues and tasks, ensuring follow-through to completion and clear communication with users and internal teams
Our take
Velo3D is a metal additive manufacturing solution that is looking to overcome common difficulties in 3D printing, by helping customers print and manufacture parts without compromising quality.
The metal additive manufacturing industry is one that is relatively slow-moving, but Velo3D is breathing new life into the space. It has already experienced significant growth and high machine unit sales, standing out from competitors by offering an end-to-end process for customers in the aviation, power generation and energy industries.
With demand for its services increasing, Velo3D is looking to expand within Europe, targeting markets such as the UK, Germany, France and Italy. Its acquisition by Arrayed Additive in 2025 supports its expansion into new sectors, and a $11.5 million defense contract secured in 2026 makes sure its set up for success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2020
$12m
LATE VC
Apr 2020
$28m
SERIES D
Total funding: $62.1m
Company benefits
- Healthcare coverage
- Life insurance
- Disability insurance
- 401(k) with employer contributions
- Time off
- Monthly all-hands meetings
- Team member appreciation awards
Company HQ
Baylands, Fremont, CA
Leadership
Dr. Arun Jeldi
(CEO)President and Founder at Lite Magnesium Products and Arrayed Additive. Owner and President of Green Metal Reclaim, and President at INK.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Velo3D