Forward Deployed Engineer, ID.me

• 5+ years of software engineering experience with demonstrated strength in web-based integrations and APIs
• Experience working directly with enterprise customers in a technical capacity (solutions engineer, integration engineer, technical account manager, or similar)
• Strong proficiency with REST APIs, OAuth 2.0, OpenID Connect (OIDC), and SAML
• Ability to read, write, and debug code in at least one relevant language (Ruby, Python, JavaScript, Go)
• Excellent communication skills — able to translate complex technical concepts for both engineering and non-engineering audiences

Desirable

• ID.me is seeking a Forward Deployed Engineer (FDE) to serve as the technical owner and strategic partner for a portfolio of named enterprise accounts
• This is a customer-facing, deeply technical role at the intersection of engineering, product, and customer success — you are the person who gets it done
• FDEs own the end-to-end technical relationship with their accounts, proactively identifying gaps between customer requirements and product capabilities, building solutions, and driving cross-functional alignment to ensure every customer integration succeeds
• Own the technical relationship for a defined set of named enterprise accounts, from integration kickoff through long-term expansion
• Rapidly prototype and deliver proof-of-concept (PoC) solutions and proof-of-value demonstrations that address customer requirements or unlock new use cases
• Identify and document product gaps discovered through customer engagements, translating real-world requirements into actionable input for Product and Engineering
• Diagnose and resolve integration issues quickly by leveraging ID.me's internal network of experts — escalating effectively without needing deep knowledge of internal org structure
• Contribute to areas of the codebase most relevant to your accounts (e.g., authentication flows, API integrations, SDKs), relying on subject-matter experts outside your core scope
• Represent the voice of the customer in internal product and roadmap discussions
• What Success Looks Like:
• Your accounts complete integrations on time, expand their use of ID.me, and report a high-quality technical partnership experience
• Your performance directly impacts your compensation — variable comp is tied to customer value delivery, ARR growth, and qualified sales pipeline
• You surface product gaps with enough specificity that Product and Engineering can act on them
• You build proof-of-concepts that convert skeptical prospects into confident customers