Principal Software Engineer, PagerDuty

• 10+ years as an engineer designing, developing, and managing customer-facing SaaS applications and distributed systems
• Strong experience in designing, building, and maintaining large systems with scalability, availability, and performance requirements
• Expertise in some/all of the following: Elixir, JVM, Ruby on Rails, Kafka, React
• Public cloud engineering on AWS (preferred), Azure, or GCP platforms

Desirable

• PagerDuty is seeking a Principal Software Engineer to join our Incident Management team. As a Principal Software Engineer on our Operations Cloud Applications team, you’ll be part of a fast-moving, high-performing, and innovative team, tackling some of the most challenging problems in the company.
• You'll be a technical leader that shapes the future of PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations) and across Product and Technology
• As an SME, you will be consulted with and leaned on to make critical technical decisions. You will bring a long term point of view to the organization, working closely with the Product and Engineering leaders, create Long Range Plans for technical strategy that aligns with the company’s 3+ year goals.
• You bring a strong foundation on building enterprise SaaS products, excellent communication and leadership skills, cross functional collaboration and the ability to see the big picture
• In this strategic role, you will drive innovation, mentor engineering teams across multiple domains, and architect robust, scalable systems that empower our customers to manage complex operational landscapes. You will be expected to work collaboratively with product leaders, engineering peers, customer success experts, and external partners
• This role is expected to come into our Toronto office 1 day/month, so you can thrive in your new role and fully embrace being a Dutonian!
• Think long term and create an evolving 3-year vision for PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations)
• Lead and drive technical decisions across multiple initiatives. In other words, provide direction to the question “what should we build next, why, and how”
• Be a coach and mentor to Staff or other senior engineers and build a strong bench
• With 30,000+ global customers, 1M end users and growing, you’ll be solving really interesting technical challenges to scale our business to keep up with demand