Product Communications Manager, Coupa
Business spending management platform
Be an early applicant
Business spending management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide a clear idea of business value for clients.
Role
Who you are
- 10 years of of progressive experience in customer communications or corporate communications roles
- Bachelor's degree (or equivalent) in a relevant field such as Marketing, Communications, Journalism, or a related field
- Strong writing, editing, and verbal communication skills with attention to detail
- Ability to work effectively with senior leadership and across multiple departments
- Excellent interpersonal skills and a collaborative mindset
- A passion for leveraging technology and different mediums such as video to produce engaging communications for our customers
- Proven ability to organize and present complex information in a clear, compelling, and easy-to-understand manner
- Ability to take initiative and plan, co-ordinate and execute work across multiple projects with competing priorities
- Experience using various digital communication platforms and related tools for example: marketo, outreach, salesforce, hereto, powtoons, and camtasia
What the job involves
- We are looking for a highly motivated, dynamic, and experienced customer communications professional to join our team. In this role, you will lead the development and execution of multi-channel customer communication plans across a wide range of projects. The ideal candidate is a highly skilled writer and communicator with a customer-centric mindset and an innovative/dynamic approach to comms
- Write internal and external communications that are clear, concise, and closely aligned to strategic business goals. These include emails, in-app messages, FAQs, and presentations
- Plan and execute operational customer communication plans across topics such as technical migrations, releases, compliance requirements, and product lifecycle updates
- Manage communication strategy for customer touchpoints such as newsletters, event invitations, and user groups
- Create Outreach content and Marketo programs targeted at customer audiences, while continually optimizing campaigns to improve performance
- Develop and implement new formats such as microlearning modules, bite-sized updates, videos, and other approaches to keep communications fresh and impactful
- Manage any function-specific internal communication channels such as intranet site, Slack channels, newsletters, or town halls
Our take
In 2006, Noah Eisner co-founded Coupa with Ravi Thakur, two fintech start-up specialists, as a provider of business spending management (BSM) services. Coupa has grown into its niche with a comprehensive platform that enables companies to gain greater control over their spending, supply networks, chain optimisation, liquidity management and payment solutions.
Coupa has been recognised as a leading brand in third-party risk management (TPRM). Using artificial intelligence software, its TPRM software takes data from hundreds of sources and generates risk flags across the entire platform, informing the user’s processing decisions.
TPRM integrates into Coupa’s business spending management systems to provide one comprehensive platform, a feat that gives it a definitive edge when it comes to secure management of company funds. Acquired in early 2023 by Thoma Bravo, Coupa is a company to watch, as progress in AI software could open opportunities for greater software automation on its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2015
$80m
SERIES G
Mar 2014
$40m
SERIES F
Total funding: $169m
Company benefits
- Employee stock purchase program
- Health benefits for employees and their families
- Retirement and savings plans
- Flexible work environment
Company HQ
Town Center, Foster City, CA
Leadership
Leagh Turner
(CEO & Board Of Directors)Previously on the Board of Directors at Plan International Canada, was the Co-CEO of Ceridian and was COO at SAP.
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