Team Lead Senior Research Associate, Keywords Studios

• Technical aptitude or experience working with AI
• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack
• A stable internet connection with a download speed of 50-100 Mbps and an upload speed of at least 10 Mbps
• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost
• Ability to learn on the job

Desirable

• Work Hours: M - F, 9:00 am - 5:30 pm
• The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team whose primary function is to train an AI engine
• You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools
• As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members. You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area
• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job