Senior Customer Success Manager, Agicap
+ Fixed and variable compensation component
Cash flow management platform
Open for applications
Cash flow management platform
501-1000 employees
Open for applications
+ Fixed and variable compensation component
501-1000 employees
Company mission
Agicap's mission is to help SMEs save time and manage their business more efficiently, ultimately enabling them to monitor developments in real time and make reliable forecasts.
Role
Who you are
- 2-4 years of client-facing experience, ideally at a SaaS company
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- An analytical mindset in combination with a strong sense of accountability and ownership
- A deep understanding of value drivers in recurring revenue business models
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude
- Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments
- The ability to identify upsell opportunities and develop actionable plans to drive expansion
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Fluency in German
What the job involves
- Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals. The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech
- Manage a portfolio of Mid-Market customers in the Implementation phase
- Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side
- Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals
- Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Take ultimate ownership for Customer Health and Onboarding turnaround time
- Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements
- Be the voice of the customer back into our organizationThe role comes with a career path to Key Account Manager/PMO within 12-24 months
Application process
- Our interview process takes between 3 and 14 days and consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management (and sometimes C-level decision-maker)
- A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours
Our take
Managing cash flow is essential for the financial health of a company, yet existing management methods are laborious. Many companies rely on manual data entry into spreadsheets and analysis, and this can result in missing key optimization opportunities and expensive errors.
Agicap provides a cash flow management platform, allowing businesses to integrate their cash flow data directly into its platform to automate cash flow visualization and analytics. The company also employs cash management specialists that assist clients in setting up a seamless cash flow management system, in addition to providing security advice to make sure that regulations are met and that data is encrypted.
Whilst the company does face competition from other automated cash flow management platforms, Agicap has demonstrated a cutting edge by providing clients with human cash flow advisors, preventing them from relying solely on software. Through this approach, the company ensures that its clients can set up a reliable and optimized cash flow management system, saving them from manual data entry time and expensive cashflow oversights.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$48.3m
SERIES C
May 2021
$100m
SERIES B
Total funding: $166.6m
Company benefits
- Be part of a young, dynamic team with global team events in picturesque Lyon
- Benefit from an open feedback culture
- Have the opportunity to occasionally work remotely
- Be entitled to a monthly budget for benefits in kind for free use, as well as a daily lunch allowance
- Get state-of-the-art equipment, including MacBook Pro & iPhones
Company values
- Reach for excellence - Our recruitments are selective to guarantee this level of excellence. Month after month, we set ambitious goals across all levels of the company that we aren't afraid to chase
- Have an impact - We all accomplish a great amount of work that is focused on results. We need each of us to achieve daily key accomplishments for Agicap and our clients, because we would rather correct a mistake than stand still
- Thrive together - We go through every challenge and celebrate each victory as a collective entity. We not only include our team members, but also our clients, to benefit from everyone’s feedback
- Be humble - Regardless of our level of experience, we all learn from each other. Hierarchy and ego have no place in wise conversations
Company HQ
Le Bourg - Gare De Vaise, Lyon, France
Articles
Leadership
Sebastien Beyet
(CEO)Experience as Strategy Analyst Intern for BNP Paribas, CIB Consulting in 2012. Senior Strategy Consultant for ARES & COMPANY from 2013 to 2016.
Lucas Bertola
(CTO)Experience as Project Manager for Thales, Enedis, and Ecofip from 2013 to 2016.
Clément Mauguet
(CGO)Experience as Private Equity Analyst for Edmond de Rothschild (France) from 2013 to 2014. Strategy Consultant for ARES & COMPANY from 2014 to 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Agicap