Senior Customer Lifecycle Manager, Jaja
Mobile-first credit products
Open for applications
Mobile-first credit products
201-500 employees
Open for applications
201-500 employees
Company mission
To redefine and simplify the credit card experience, giving people more time to do the things they love.
Role
Who you are
- Experience developing and managing customer lifecycle activities
- Excellent project management skills, including planning, critical thinking, and adaptability
- Excellent stakeholder management skills, with experience collaborating closely with a range of people to achieve common goals
- Excellent verbal and written communication skills
- You love rolling up your sleeves to get things done and enjoy leading activities from start to finish
- You care deeply about helping customers manage their money and want to make a big impact quickly
- You love collaborating with people to make things happen
What the job involves
- We’re looking for a Senior Customer Lifecycle Manager to join the Commercial team to develop new product lifecycle activities and lead strategic changes across our existing credit card customer base
- You’ll be responsible for identifying and developing lifecycle management activities with the aim of growing engagement with our customers and supporting them with their borrowing needs
- You’ll work with a wide range of internal (and at times external) stakeholders to define the objective and lead the assembled campaign team to deliver and then optimise the activity
- You’ll also be responsible for leading strategic or tactical changes for customers; coordinating efforts across business areas, managing issues and challenges, and ensuring all KPIs are delivered to time
- Develop from start to finish lifecycle activities for existing credit card customers across different brands, managing a team of stakeholders from across the business (e.g., Analytics, Technology, Operations)
- Analyse and build customer insight to make lifecycle activity recommendations to drive product engagement and support customers credit card needs
- Drive the successful delivery of new activities through strong collaboration with business stakeholders
- Manage the end to end creation of customer lifecycle communications, working closely with our Marketing and CRM team
- Implement a continuous test-and-learn approach to our customer lifecycle activity to optimise performance
- Lead strategic change initiatives across the existing customer portfolios
- Define and measure success metrics and monitor change progress
- Lead delivery of the project scope, and ensure that stakeholder requirements are accurately captured and met
- Ensure effective communication and coordination between teams during the delivery of the change, along with engagement and updates to the senior leadership team
- Effectively manage risks and issues as they arise
Salary benchmarks
Our take
Fintech startups make up the biggest component of the London startup scene, so there can be a lot of noise, but Jaja is making a large splash on the scene with its mobile first credit products and partnership focused strategy.
A large number of credit transactions are still handled using traditional channels, with slow onboarding processes and counter-intuitive tools. Jaja offers mobile-first credit products that focus on fast applications providing a near-instant credit decision.
Jaja has focused its expansion strategy on partnering with established brands. In 2022, a consortium of investors committed to fund up to £120 million in the company. Its new shareholders are bringing valuable insights to the business and will support the company to continue to offer best-in-class core technology, products, and services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$151.7m
GROWTH EQUITY VC
Nov 2020
$12.7m
CONVERTIBLE
Total funding: $211.9m
Company benefits
- Apply for up to 4 weeks non-paid leave
- Learning & development budget
- 25 days holiday (excl. bank holidays)
- Competitive salary
- Flexible working locations including remote and at our We Work Office
- Free tea and coffee, beer, and prosecco at our We Work office
- Pension
- Bonus
Company values
- Collaboration
- Excellence
- Innovation
- Empathy
- Passion
Company HQ
Bloomsbury, London, UK
Articles
Leadership
Kyrre Riksen
(Chief Marketing Officer)Graduated from McGill University with a degree in Information Systems and Management. 2 years at General Electric as an analyst. 6 years at Telenor as a VP and Director of the Financial Services department.
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