Product Designer, Lottie
Contract
A family's trusted guide to later life care
Posted today
A family's trusted guide to later life care
21-100 employees
Posted today
21-100 employees
Company mission
To elevate later life for everybody.
Role
Who you are
- You’re an experienced product designer with a strong track record in SaaS or complex workflow design
- You excel at turning complexity into clarity — designing flows that make hard problems simple
- You’re confident leading user research and using insights to shape practical solutions
- You move fast: comfortable working independently, making decisions, and shipping designs without heavy process
- You collaborate naturally and can bring people with you through your design thinking
- You have solid visual design skills, but your superpower is UX and problem-solving
What the job involves
- We’re looking for an experienced Contract Product Designer to join us for three months and own the redesign of the billing module in Found, our SaaS platform for care providers
- You’ll work directly with product, engineers, and subject matter experts to reimagine how providers handle billing and payments — making workflows simpler, faster, and more intuitive so providers can spend less time on admin and more time on residents
- This is a specialist IC role: you’ll bring deep product design expertise and the ability to deliver high-quality, production-ready design quickly
- Partnering closely with product, engineers, and subject matter experts to deeply understand provider workflows and billing pain points
- Leading user research, mapping journeys, and making sense of complexity to design simple, intuitive experiences
- Turning insights into clear wireframes, flows, prototypes and final designs that bring confidence to both stakeholders and users
- Collaborating with Engineering throughout delivery to ensure solutions are practical, high-quality, and true to the design intent
- Applying and extending our design system where it helps, while flexing when unique solutions are needed
Salary benchmarks
Our take
Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.
Lottie aims to address this in part by simplifying the process of finding the perfect care home for every individual's specific needs. Its online marketplace gives users all the tools to select and compare the UK's best-performing care homes, taking into account CQC reports, facilities, treatment methods, and location.
Having received investment, Lottie aims to continue its growth to reshape the future of the care industry. It is doing so with a strong emphasis on data and real-time information, collecting datasets that will be vital not just to its business operations, but potentially to the UK government and healthcare policy too.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$21m
SERIES A
Jul 2022
$8.2m
SEED
Total funding: $33.3m
Company benefits
- 26 days holiday + Bank holidays
- Flexible working hours
- Everyone owns equity
- Private Medical Insurance
- Cashplan
- Wellness budget
- L&D budget
- A 3-night stay at Unplugged
- 2-weeks Work from anywhere
- 20-weeks full pay for Primary Parental Leave
- 8-weeks full pay for Secondary Parental Leave
- 2-weeks unpaid Carers Leave
- 5-days paid leave for those going through the IVF process
- Workplace Nursery Scheme
- Compassionate Leave
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Quarterly team events
Company values
- Ownership
- Impact
- Nimbleness
- Kindness
Company HQ
Bermondsey, London, UK
Articles
Leadership
Will Donnelly
(Founder & CEO)Prior to Lottie, Will spent 5-years at CBRE where he advised on £2.5bn healthcare M&A deals, supported the NHS during COVID-19, and became an industry leading expert.
Julien Lavigne du Cadet
(CPTO)Before Lottie, Julien was CTO of Zoe where he was part of the leadership team that helped scale their products to millions and revenue from £0 to £100m ARR.
Laura Mahy
(VP Product)Laura started her tech career at Sainsbury's before becoming Deliveroo's first Product Manager. Following this, she's held leadership roles at Deliveroo, Habito and Zoe.
People progressing
Hannah joined Lottie as the company's first Care Expert (Customer Care) following spells in the charity and tech sectors. Since joining, Hannah has been promoted a number of times and is now the Customer Care Lead.
Ruby started as a 4-week Care Expert Intern during University, which was extended. After 1.5 years in the Care Expert team, Ruby moved over to the Marketing team to pursue her career in Social Media!
Diversity, Equity & Inclusion at Lottie
Holly Leckenby Rye (Senior People Manager)
- Fostering an inclusive atmosphere where everyone feels valued and respected
- A wide range of inclusive benefits and policies
- Religious and cultural practices and holidays celebrated
- Job descriptions with inclusive language
- Quarterly anonymous employee engagement surveys
- Bias-free Performance Reviews with quantitive measures in place
- Employee Assistance Programmes
- A diverse social calendar to be inclusive of all employees
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