Senior Program Specialist, WHOOP
Risk & Compliance Operations
$60-80k
+ Equity
Wearable health and fitness devices
Be an early applicant
Wearable health and fitness devices
1001+ employees
Be an early applicant
$60-80k
+ Equity
1001+ employees
Company mission
To unlock human performance and Healthspan.
Role
Who you are
- Proven (3+ years) experience in program or project management, with increasing scope and ownership across cross-functional initiatives
- Demonstrated experience operationalizing risk, compliance, or regulatory requirements (ideally in health, data privacy, consumer protection, or support operations environments)
- Proven ability to translate legal, regulatory, or technical requirements into scalable operational processes, SOPs, tooling requirements, and decision frameworks
- Track record of leading complex, cross-functional programs with measurable business impact
- Strong risk management and incident management capabilities, including identifying gaps, driving mitigation plans, and influencing stakeholders
- Experience partnering with Legal, Product, Engineering, or Privacy teams in highly regulated or data-sensitive environments
- Excellent written and verbal communication skills; able to tailor messaging for operational, technical, and executive audiences
- Strong analytical skills with the ability to synthesize data into actionable insights and executive-ready narratives
- Comfortable operating in fast-paced, ambiguous environments while maintaining high standards of accuracy and quality
- Proficiency in support and operational systems (i.e., Salesforce, Zendesk, or similar CRM/workflow platforms)
- Strategic thinker with strong execution discipline and attention to detail
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
- Alignment with WHOOP’s mission and passion for performance and wellness
- Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply
What the job involves
- As a Senior Program Specialist — Risk & Compliance Operations, you will ensure Membership Services is operationally ready to meet legal and regulatory requirements in every member interaction — reinforcing the trust that empowers every member to perform every day
- Sitting within the Membership Services Program Management team, you will translate evolving standards — from data privacy to global health regulations — into scalable workflows, systems, and tools that enable compliant, high-quality support for new products and features
- Operationalize compliance by translating legal, regulatory, and data privacy guidance into SOPs, tooling requirements, and decision trees tailored to Membership Services
- Partner upstream with Product, Health, Legal, and Engineering teams to flag risks early and embed operational readiness into the launch of new features, channels, or markets
- Lead compliance readiness planning for Membership Services and act as the MS point of contact for audits, change reviews, and partner requirements tied to risk and data handling
- Design and maintain scalable compliance frameworks that are embedded directly into MS workflows, enabling our representatives to resolve issues compliantly without escalation
- Monitor and manage operational risks, tracking incidents and surfacing insights that guide proactive mitigation strategies across the organization
- Coordinate cross-functional plans to close readiness gaps, implement policy changes, and respond to compliance-related escalations
- Maintain a pulse on shifting regulatory landscapes and continuously evolve our policies and systems to stay ahead of compliance needs
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2026
$575m
SERIES G
Aug 2021
$200m
SERIES F
Total funding: $979.8m
Company benefits
- Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
- Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- Get Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP.
- WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
- Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
- Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
- It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
- Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(Founder & CEO)After graduating from Harvard with a Bachelor of Arts in Government and Economics, Will went on to hold Summer Analyst roles at Allen & Company and Lindsay Goldberg before founding WHOOP in 2012.
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