IT Support Technician, Dataiku
$70-80k
+ Stock options
1-5 days a week in office
Dataiku is The Universal AI Platform™
Posted today
Dataiku is The Universal AI Platform™
1001+ employees
Posted today
$70-80k
+ Stock options
1-5 days a week in office
1001+ employees
Company mission
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
Role
Who you are
- We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude
- 2+ years of experience in a similar IT support role, ideally in a fast-growing and/or international environment
- Experience providing 1st, 2nd-line, and white-glove IT support
- Strong hands-on experience with MacOS and Windows in a cloud-first environment
- Experience with A/V systems, conference rooms, and event support
- An interest in (or experience with) network and wifi troubleshooting, and basic IT build-outs
- MDM experience (Jamf preferred)
- Procurement and asset management experience
- Excellent communication and listening skills — you know how to help people ask for support and feel supported
- Strong organizational skills and the ability to prioritize effectively
- A proactive, independent mindset with strong problem-solving skills
- A security/compliance mindset and experience with ITIL and SOC2
- A genuine enthusiasm for IT, learning new things, and applying knowledge in practical, real-world situations
- A strong sense of ownership, service, and pride in delivering top-notch user support
- Location: Must currently be based in New York City or the greater area
What the job involves
- Dataiku is seeking a full-time IT Support Technician to join the Information & Technology Team
- Working out of one of Dataiku’s principal offices (London, New York, and Paris), you will be based in NYC, and you will report directly to the IT Support Manager, Americas
- IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on
- Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others
- The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment
- As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager for AMER and work closely with the other IT Teams (Support, Automation, Operations, and Security)
- This is a highly hands-on, onsite role based in our NYC office, ideal for someone who enjoys being close to the action and providing outstanding support
- Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system
- Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance
- Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness
- Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events
- Provide hands-on event and conference support, including setup and troubleshooting
- Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues
- Contribute to the ongoing maintenance and improvement of on-site IT infrastructure across Dataiku offices
- Organize shipment, retrieval, and lifecycle management of user hardware
- Operate and maintain inventory management and ticketing systems
- Participate in documentation and knowledge base creation to continuously improve IT processes
- Support procurement and asset management activities
Our take
Dataiku was founded on the principle that companies must use data to continuously innovate to succeed in a rapidly evolving ecosystem. As a centralised data platform, Dataiku guides businesses from analytics at scale to enterprise AI. It provides a common ground for data experts and explorers, offering best practices, shortcuts to AI deployment, and a controlled environment.
Customers like Unilever, GE, and Comcast use Dataiku to accelerate growth and innovation by removing roadblocks and enabling faster, smarter work. Despite substantial funding in 2023, Dataiku faced a 20% lower valuation than in 2021, indicating challenges even for successful tech firms. Nonetheless, Dataiku launched its Dataiku 11 platform in 2022, continuing to enhance its offerings.
In 2024, Dataiku announced a strategic alliance with Teragonia, a leading provider of AI solutions for private equity portfolio value creation. This collaboration leverages Dataiku's AI capabilities to enhance Teragonia's real-time analytics and strategic agility, aiming to accelerate revenue growth and profitability for clients. This partnership reflects Teragonia's trust in Dataiku's technology and underscores the platform's ability to democratise data and empower private equity firms to unlock significant value.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Lyanna, Data Scientist
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2022
$200m
SERIES F
Aug 2021
$400m
SERIES E
Total funding: $847.6m
Company benefits
- Our flexibility benefits include: ➔ Time off for R&R & Wedding time off ➔ Public holidays specific to your location ➔ For most teams, a hybrid work policy, which allows each Dataiker to spend as few as one and as many as five days a week in the office. ➔ A work from almost anywhere policy that allows employees to work from their place of choice up to four weeks per year.
- Family benefits: ➔ 12 weeks of paid parental leave within the first year of birth/adoption
- Building and supporting our community is at the heart of our values. We've developed our Ikigai.AI program (AI for good) to support the community and encourage our employees to give back to the causes they care about. We offer: ➔ Volunteering opportunities coordinated by our social responsibility team ➔ Additional paid time off to volunteer
- ➔ Technology stipend for WFH such as mobile, internet, and equipment reimbursement
- ➔ We regularly organise office happy hours in offices and virtual
Company values
- Diversity of People and Perspective - We mix people and perspectives to shape the future of data and AI in a responsible way
- Tolerance & Open-Mindedness - We embrace differences and new ideas and fight against racism and bias
- Accountable Camaraderie - We think, act, and celebrate as a team, trusting and supporting each other regardless of function
- Work-Life Balance - We respect each person’s way of finding balance, providing flexibility and counting progress, not hours
- Dedication To Learning - We geek out with new technologies, learn from others everyday, and grow ourselves by helping others grow
- Conscious Long-Term Responsibility - We strive to maximize our positive impact on the world - through our products and beyond, for today and tomorrow.
Company HQ
125 West 25th Street, 7th Floor, New York, NY 10001, USA
Articles
Leadership
Clément Stenac
(CTO)Previously worked at Exalead for 6 years, first as Software engineer for 3 years and then as Software Architect and Manager also for 3 years.
Florian Douetteau
(CEO)Previously worked at Exalead for 11 years, holding various positions such as Director - Advanced Development, VP - Research and Technology and VP - Product Management.
Salary benchmarks
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Diversity, Equity & Inclusion at Dataiku
- Building AI that benefits everyone starts with diversity and inclusion in the office. We believe that a blend of experiences and perspectives creates the best performing teams and enables us to build software shaping the future of data & AI in a way which is fair and diverse, for people and the planet.
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