Customer Success Consultant, IMMO

Salary not provided

Junior level

London

Technology-led residential real estate platform

Job no longer available

Technology-led residential real estate platform

101-200 employees

FintechB2CPropertyReal Estate

Job no longer available

Salary not provided

Junior level

London

101-200 employees

FintechB2CPropertyReal Estate

Company mission

Immo is building Europe's largest residential fintech platform for institutional investors to enable programmatic real estate investment at scale, for the first time, unlocking the residential asset class.

Job

Company

Role

Who you are

Demonstrated experience in a fast-paced and challenging consumer-facing role in sales /customer service
Good attitude and spoken/written communication skills; Native in English
Aptitude for learning software and tech-savvy
Self-starter who takes initiative and makes things happen, but knows when to ask for help
Excellent problem solving & critical thinking skills

Desirable

Real estate knowledge
Start-up experience

What the job involves

Be the ambassador of IMMO and one of the key drivers of acquisitions by building confidence and rapport with home sellers while leading the way we communicate to the external world
Contribute to our strategy and execution approach for the customer success team
Manage incoming customer inquiries and deliver strategic outbound sales calls
Help book inspections and educate new users on the IMMO product
Collaborate with Acquisition & Marketing teams to improve customer journey and conversion metrics
Proactively contribute towards the improvement of the Customer Success function

Salary benchmarks

Our take

Immo uses capital from their investors to fund the acquisition of properties — targeting private individuals who want to sell their property quickly. It then refurbishes these properties and puts them on the rental market as part of a fully managed package, therefore returning a predictable yield to investors.

Immo is also targeting property owners that want to sell their home quickly, with less hassle, and without the expense of using an estate agent. Consumers go through one viewing, receive an offer within 24 hours and then sell without any agency fees.

The company's differentiator is that it buys from consumers and sells to investors, which they think is an easier model than facilitating transactions between consumers like a normal estate agent. The challenge for them, like a lot of proptechs, will be managing volatile property markets.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Apr 2022

$75m

SERIES B

Aug 2020

$3.5m

SERIES A

Total funding: $91.2m

Company benefits

Flexible annual leave
Mental Health Assistance
Generous Employee Share Option Scheme
Perkbox membership
Flexible working, from home or the office
Unlimited paid time off policy
Work from home opportunities

Company HQ

Hammersmith, London, UK

Leadership

Hans-Christian Zappel

(CEO)

Previously worked in investment banking and special situations investing. Also co-founded KNOMI

Samantha Kempe

(CIO)

Previously worked for PwC and as a Portfolio Manager at Blackstone. Has an MBA from London Business School

Avinav Nigam

(COO)

Started his career at P&G, where he spent 7 years. Also co-founded Zaza Box, a plant-based food delivery business. Held senior marketing roles at PayU, CARS24 and Hotstar

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