Implementation Engineer, Simpplr
$80-120k
Modern intranet software for employees
Job no longer available
Modern intranet software for employees
501-1000 employees
Job no longer available
$80-120k
501-1000 employees
Company mission
At Simpplr, we are on a mission to transform the work experience of billions of people across the world.
Role
Who you are
- 5+ years in SaaS professional services
- 2+ years experience on the Salesforce application and/or applications built upon the Salesforce platform and/or SaaS applications built on AWS
- Experience working with Salesforce Data Loader or Workbench
- Experience working with Developer Console
- Experience working with/creating custom Salesforce reports
- Experience implementing integrations between applications via API’s
- Proven work experience, onboarding customers to a SaaS platform (preferably Salesforce or AWS)
- Solid working knowledge of REST API, APEX, JS, CSS, HTML, JSON. XML, SAML
- Experienced with SSO (i.e OKTA, AD)
- Experienced in using SaaS-based project tools (Jira, Zendesk, Teamwork)
- Supported various segment sizes: SMB / MidMarket / Enterprise Customers
- Proven ability to clearly document and communicate technical concepts to both technical and non-technical audiences, including but not limited c-Level personal
- SSO Certification desired but not required
- Familiar with File management solutions such as SharePoint, Box, Drop desired but not required
- Security Certification desired but not required
Desirable
- You are a customer-focused technical expert who is responsible for executing and delivering our customer success offering. You are technically competent, business-oriented, and highly customer-centric
- You can easily communicate complex technical concepts to non-technical us
- Specifically looking to join an early start-up: for the opportunity and the culture
- Enjoy helping customers with detailed product questions but also like to strategize with customers on big picture solutions
- You have a good energy that contributes to a positive work environment and a great customer experience
- Like to multi-task and can switch gears between different types of customers and different type of activities
- You proactively implement/execute on new ideas when you see something can be improved or created
- You enjoy working with different functional groups both internally and externally as you can appreciate each role and bring different perspectives into your discussions
What the job involves
- Function as the project technical SME for customer onboarding projects
- Responsible for meeting the budget set forth by the Simpplr project Manager
- Work with Simpplr Project Manager to gain approval in advance for any variance in the project plan (e.g. schedule) and/or the provision of any services not explicitly documented in the SOW (e.g. additional deliverables, meetings etc)
- Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation
- Promptly escalate unresolved issues to appropriate internal teams
- Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
- Logging and responding to issues using appropriate management tools (Jira and Zendesk)
- Build positive and empathetic relations with customers
- Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
- Provide prompt and accurate feedback to customers
- Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
- Advice Customers on the use of SImpplr APIs
- Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
- Support migration of customers legacy content into Simpplr
- Serve as a trusted advisor by providing recommendations and sharing best practices
- Educate customers on how to set up SSO (ADFS, Azure, Okta, OneLogin, Google SAML, etc) and 3rd party integrations (i.e., SharePoint, Confluence, Google Drive, Slack, Box…etc.,)
Our take
Company intranets have existed for as long as the internet has, yet these virtual environments remain clunky, generalised and over-saturated with unnecessary features.
Simpplr develops purpose-built intranet systems that aim to provide simple communication within a workforce. The startup's intranet system stands out by using AI to analyse the activities of a digital workforce, using this information to offer a wide range of services. This includes alerting employees to critical top-down communications, keeping them socially connected and helping them find the documents that they are looking for.
Simpplr won the award for "best mid-size company to work" from Built In 2023, signifying a US workplace culture that goes above and beyond. It also saw a refreshing of its leadership team in 2022, adding industry leader Parag Kulkarni as CTO and former CMO of award-winning Netbase Quid, Paige Leidig, as its Chief Marketing Officer. These updates indicate a company that keeps its employees happy and constantly looks for new directions to take its product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2023
$70m
SERIES D
Jul 2021
$32m
SERIES C
Total funding: $123m
Company benefits
- Simpplr provides a competitive compensation package along with other benefits.
- We believe in work-life integration and offer a flexible work environment.
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Dhiraj Sharma
(CEO & Co-Founder)Received a Master's Degree in Computer Engineering from San Jose State University before founding Simplion Technologies. They also founded Lirik Inc.
Piyush Rajput
(Co-Founder)Formerly Head of Technology at Ideactive Consulting and VP of Product Development at Agnicient Technologies. They were also CTO of Simplion Technologies and a Team Member of Axiom Research Labs.
Parag Kulkarni
(Co-Founder & CTO)Studied Computer Engineering at a university in Mumbai. They have extensive history in SaaS engineering prior to becoming CTO of Simppler in January 2022.
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