Senior People Experience Manager, Policy Expert
12-Month Fixed Term Contract
More information about location
3 days a week in office
Digital home & car insurance provider
Be an early applicant
Digital home & car insurance provider
201-500 employees
Be an early applicant
More information about location
3 days a week in office
201-500 employees
Company mission
Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Role
Who you are
- Demonstratable experience within an HR generalist role, or at a Senior HR Manager level within an organisation
- Proven experience in leading change, driving cultural and performance improvement and managing complex employee relations issues
- Strong knowledge of UK employment law and practical experience of its application
- Excellent communication, stakeholder management and influencing, with the ability to present complex information and data clearly
- Excellent stakeholder management and communication skills, with the ability to work cross-functionally with the People team and a wide range of stakeholders
- A proactive, results-focused individual with a solution-oriented mindset and a track record of driving change and improvements
- Strong project management skills, with the ability to lead prioritised projects simultaneously
- Experience with HR systems
- CIPD qualification (level 5 or equivalent professional certification in Human Resources) or demonstrable experience
- Please be encouraged to apply even if you do not meet all the requirements
What the job involves
- As our Senior People Experience Manager, you will be responsible for providing guidance to management, resolving employee relations issues and implementing people initiatives that align with Policy Expert’s strategic direction to foster a high-performance culture
- You will be part of our People function in the London office. We also have a People Experience team based in our Milton Keynes and Motherwell offices, so collaboration on the implementation of policies and processes is important in this role
- Building an effective partnering relationship with managers in designated areas of the business to diagnose, develop and implement effective people initiatives aligned with business goals
- Acting as the first point of contact to resolve complex employee relations issues and subject access requests within allocated business areas and provide guidance, oversight and case management in line with legislation
- Advising, guiding and supporting line managers on People policies and processes in line with best practice
- Coaching and supporting managers with the performance review process and providing advice and guidance on action plans to support performance improvement and talent development
- Advising, guiding and supporting managers on the implementation of organisational change in line with best practice
- Monitoring and analysing people metrics to identify trends and providing recommendations and insights to the Head of People Experience
- Supporting and delivering projects as and when required
- Working collaboratively with our in-house recruitment team and learning and development teams to recruit, retain and develop talent within designated business areas
- Keeping up to date with current legislation and best practice standards
Application process
- We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful
Salary benchmarks
Our take
Policy Expert is a trusted insurance provider, serving more than 1M home and car insurance customers across the UK since its launch in 2011. Policy Expert was the first insurer to be designed for aggregator sites, allowing it to capitalise on the growth of price comparison sites like Compare the Market and GoCompare.
It is a part of QMetric Group, which set out to redesign what an insurer should be, even before 'InsurTech' was a word. It has streamlined how people buy insurance by building its own tech and owning the process end to end. With a strong belief that competition and transparency are key to the future of any market, QMetric launched Policy Expert to meet the changing consumer trends over the past decade.
Since its founding, it has recorded significant year-on-year growth to become one of the UK’s ten biggest home insurance providers while diversifying its proposition by entering the motor market in 2019. Now, with Cinven acquiring a majority shareholder, Policy Expert is in a great position to further accelerate its growth and expand even further in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"My colleagues have high attention to detail and explain their decisions and viewpoints very well. It's inspiring to work with teammates with high..."
Company benefits
- 💸 We match your pension contributions up to 7%
- 🏥 Private medical & Dental cover
- 📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)
- 😁 Enhanced maternity & paternity
- 🚉 Travel season ticket loan
- 🎟️ Access to a wide selection of London O2 events and use of a Private Lounge
- 🌈 Employee Wellbeing Programme
- 🚪 Prayer room in office
Company values
- We act with Expertise
- We work as a Team
- We care about People
- We stick to our Principles
- We get things done
Company HQ
City of London, London, UK
Leadership
Adam Powell
(Co-Founder & COO)COO at Policy Expert since 2010, prior to which he was the Head of New Markets at Simply Business.
Steve Hardy
(CEO)Previously a Non Executive Director at Roojai, QMetric Group, C-Quence.
People progressing
Paul started as a Business Analyst back in 2019 and has been fundamental in our growth and now Policy Experts Head of Delivery.
Ezgi joined back in 2019 in the Business Analysis team. She has excelled in her work and really contributed to building out the function. In 2023 she was promoted to Head of Business Analysis and in 2025 further promoted to Senior Product Manager.
Diversity, Equity & Inclusion at Policy Expert
- We’re committed to creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged. We respect and value people's differences. In fact, we welcome it, as this brings a wider range of ideas, opinions and experience.
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