Guest Experience Agent, Numa
German & English speaking
Short-term rentals provider
Job no longer available
Short-term rentals provider
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To create stays that are unashamedly original, and that match how people feel when they travel.
Role
Who you are
- Secondary studies and professional studies, ideally oriented to Business or Hospitality
- Previous experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
- Ability to empathetically comprehend and resolve complex issues
- Proven experience of good verbal and written communication
- Experience managing multiple tasks and finding out alternative solutions to unexpected problems
- Ability to execute tasks at short notice
- Fluency in German and English are required (C1 level). Czech, Norwegian, French or Italian are a plus
What the job involves
- As a Guest Experience Agent you assist your colleagues in all general and individual guest requests (leisure and corporate) and with managing all individual guest reservations across our European locations
- You and the team are the first and only point of contact for all our guests and you are in charge of ensuring that every guest feels welcome and assisted in a friendly and efficient manner
- In this role you will work very closely together with Junior agents, internal key stakeholders and other departments. You will be mentored by Senior Guest Experience agents
- Be responsible for all guest communications and reservations for all numa properties in Central and Nothern Europe
- Handle confidently individual and corporate guest requests in a friendly and satisfactory way via phone, WhatsApp, text message, email and on multiple booking platforms
- Work hand in hand with the rest of the numa departments on complaint management, reporting any kind of issues, overbooking- and relocation processes, etc
- Be responsible for follow-up processes internally, with guests and other departments
- Bring the desire to improve our processes and make them simple
- Flexibility to work on weekends, remotely or in the office in Berlin
Our take
While the short-term rentals market has exploded over the previous decade, led by AirBnb, no startup has managed to guarantee quality for consumers while delivering revenue to hotels and hosts alike. NUMA aims to fill that gap.
The company differentiates itself in the eyes of consumers, from competitors like Sonder, by including properties at all price points, as well as appealing to third-party hoteliers with its own tech stack solution for a percentage of revenue.
With its initial expansion hopes hindered by the pandemic, the company is now back to its focus on scaling across Europe. By growing its number of units, NUMA will be able to better serve ‘midstay’ customers who seek to stay for one month or longer in different cities, as well as catering to the new nomadic workforce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$59m
SERIES C
Feb 2022
$45m
LATE VC
Total funding: $133.4m
Company benefits
- Geographic flexibility
- Remote options & flexible hours
- Work from home equipment
- Agile work environment with flat hierarchies
- Team events and retreats
- We want you to understand our product so upon your start, you’ll get to spend a night at your nearest numa stay!
Company HQ
Government District, Berlin, Germany
Leadership
Inga Svinhufvud Laudiero
(Board Member & Co-Founder)After 9 years at Morgan Stanley in London, they embarked on a career change studying interior design at UAL, real estate at MIT, and co-founded a sustainable DTC fashion brand.
Dimitri Chandogin
(President & Co-Founder)12 years of experience in Real Estate, Private Equity & Investment Banking. Built the private equity investment arm for JSCF Sistema in Europe. Founder of DOC+, Russia's leading digital healthcare-science provider.
Christian Gaiser
(CEO & Co-Founder)Founder and former CEO of kaufDA, a leading drive to store platform, that was later named Bonial Group and sold to Axel Springer.
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