Product Operations Specialist, Muck Rack
£55-64k
+ Quarterly bonus plan. The base salary for this role in Ireland is between 52,000 - 61,000 EUR
Public Relations software
Open for applications
Public Relations software
201-500 employees
Open for applications
£55-64k
+ Quarterly bonus plan. The base salary for this role in Ireland is between 52,000 - 61,000 EUR
201-500 employees
Company mission
To transform the way companies engage with the media.
Role
Who you are
- 1-2 years of project management, operations or product management experience, preferably in software development
- Experience with project management and workflow tools like Shortcut, Productboard, and Slack
- Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty
- Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office
- Awareness of business models and pricing strategy as it relates to feature development
- Familiarity with agile, waterfall and similar product management methodologies
- Experience with QA and logging/tracking bugs for our Product and Engineering teams
- Ability to collaborate with remote teams
- Experience with SQL and platforms like Redash is a plus, but not required
- This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one
What the job involves
- As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently
- Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems
- Partner closely with the Customer Support team to diagnose and see through resolution for User Issues
- Proactively communicate ongoing issues for maximum visibility across GTM teams
- Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key features
- Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
- Compile reports on recent feature requests and upcoming launches to share with internal stakeholders
- Build and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality Assurance
- Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams
- How success will be measured in this role:
- Ability to effectively resolve user issues as they arise
- Ability to swiftly escalate performance issues to correct Engineering and on-call squads
- Ability to find gaps or redundancies in our processes and propose or contribute to solutions
- This role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months
Application process
- Intro call with a member of our Talent Team
- A video interview with the Hiring Manager
- Peer interviews with future teammates
- Final call(s) with executive team member(s)
Our take
Muck Rack was founded in 2009 as a platform for businesses to connect with journalists. As of 2022, tens of thousands of journalists have profiles on Muck Rack that are available for companies such as Google, Pfizer, and Duolingo to browse and employ writers from.
The nature of journalism has evolved since Muck Rack’s founding, with social media and digital outlets taking away market share from printed publications. As the landscape changes, Muck Rack has expanded its services to include a Public Relations Management platform.
It’s moves like this, as well as their shift to a “distributed” business (hybrid or remote), that have sparked renewed investor confidence in Muck Rack. Though the company has been bootstrapped since its founding, Muck Rack received its first outside funding of $180 million in 2022, underscoring the importance investors place on their platform.
With this substantial funding, the future is bright for Muck Rack, as it continues to roll out updates and new features to its platform. Digital content can go viral in a matter of hours, and the creators are not always journalists, meaning Muck Rack must remain agile and quick to respond.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Company benefits
- Fully distributed - Much Rack are committed to a permanent, fully remote environment, core to the way they do business.
- Geo-neutral compensation - Much Rack believe in equitable pay regardless of where you live.
- Time off - 4+ weeks off-the-grid vacation, sick and mental health days, and company holidays.
- Insurance - Health, vision, and dental coverage paid at 100% for individuals
- Retirement planning - MUck Rack contribute 3% of your annual salary to your 401k automatically.
- Paid parental leave - 8 weeks fully paid bonding for all parents + up to 8 weeks fully paid recovery from childbirth.
- Full WFH set up - Including monthly phone/internet reimbursement and coworking stipend.
- Learning & development - Take advantage of unlimited access to learning platforms and regular training opportunities.
- No meeting Fridays - Take control of your calendar, and make time for reflection and deep-focus tasks
Company HQ
Brickell, Miami, FL
Leadership
Gregory Galant
(Co-Founder & CEO)Currently CEO & Co-Founder of the Shorty Awards for social media. Previously CEO of RadioTail and Chairman of Halenet.
Lee Semel
(Co-Founder & CTO)Currently Co-Founder and Producer at the Shorty Awards. Previously Founder and CTO of Innofinity.
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