Customer Success Specialist, iSpot

Media Partnerships

$77-95k

+ Variable commission for employees in eligible roles + Annual bonus targets for eligible roles + Stock

Junior and Mid level

Chicago

Los Angeles

New York

Remote from US

More information about location

Real-time TV advertisement analytics

Job no longer available

Real-time TV advertisement analytics

201-500 employees

B2BMarketingAnalyticsDigital MediaSaaSAdvertising

Job no longer available

$77-95k

+ Variable commission for employees in eligible roles + Annual bonus targets for eligible roles + Stock

Junior and Mid level

Chicago

Los Angeles

New York

Remote from US

More information about location

201-500 employees

B2BMarketingAnalyticsDigital MediaSaaSAdvertising

Company mission

To unify ad measurement across creative, audience and outcomes to drive optimal video advertising performance for our customers.

Job

Company

Role

Who you are

Bachelor’s degree or equivalent
1-3 years of advertising, marketing, research experience in TV media preferred
Chicago/New York/Los Angeles area is preferred but will consider remote
A proactive communicator: You are extremely responsive and effective with both written and verbal communication
Highly organized and detail oriented: You pay close attention to textual detail while processing information
A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
An analytical storyteller: You possess numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve

What the job involves

Interpret, respond to and resolve client inquiries and problems efficiently and accurately
Lead client dashboard demos and trainings
Prepare weekly, monthly, and ad hoc client deliverables
Build and maintain client trackers and log client meeting notes
Set up access for new users, manage client contact lists and track client usage
Create JIRA tickets and track status of outstanding tickets
Demonstrate initiative in taking on new tasks, creating new processes and bringing new ideas to the table
Interface with client team(s) via Zoom and in person as applicable
Collaborate across the organization, including with Custom Analytics, Product Integrations, etc., as a client advocate to ensure timely delivery on requests
Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV media measurement

Our take

New streaming platforms and CTV provide novel data, with great potential to improve advertising engagement. However, information such as how many times an ad was aired and watched, whether viewers were captivated, and how relevant it is to their viewing preferences can still be difficult to access.

iSpot provides an ad measurement platform for TV, streaming platforms, and DSPs, allowing businesses to measure the success of their marketing campaigns in real time. The platform provides information such as brand recognition, purchase intent, likeability, and audience relevance, allowing businesses to benchmark this information against competitors.

Whilst other marketing platforms tackle similar obstacles, iSpot uniquely categorizes its data into insights that are easily understood and actioned. The company has ensured that its services are integrated with other 300 major streaming platforms and DSPs, futureproofing itself for the new wave of TV viewers, and in 2026 launched an agentic AI platform to augment its offering.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

4% employee growth in 12 months

Glassdoor (3.62)

Company

Funding (last 2 of 5 rounds)

Apr 2022

$325m

GROWTH EQUITY VC

Sep 2018

$30m

SERIES C

Total funding: $382.8m

Company benefits

Healthcare: iSport offers two medical and dental plans for employees and their dependents as well as vision insurance. Employees may elect comprehensive individual coverage for medial, dental and vision for only $35/month
Equity: Stock options are awarded upon hire. Additional grants may be rewarded during the compensation planning cycles
Financial Wellbeing: iSport offers 401(k) and Roth 401(k) with a discretionary employer annual match. A tax advising benefit is offered via Carta. Short and long-term disability coverage and Life and AD&D insurance are also offered
Health & Wellbeing: Virtual wellness classes, company wide wellness challenges, onsite health fair, as well as employee assistance program (EAP) are all offered as a way of supporting your health and wellbeing
Tuition Reimbursement: Unlimited access to a comprehensive learning platform and tuition reimbursement to help advance your career at iSpot

Company HQ

West Lake Sammamish, Bellevue, WA

Leadership

Sean Muller

(Founder & CEO)

Experience as CTO and Vice President of Product Development for eNom, Inc. Was also COO of MediaNet Digital, Inc. from 2008 to 2011.

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