Forward Deployed Engineer, PromisePay

$165-215k

TypeScript

JavaScript

Python

Java

Linux

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Fairfield, CA

Payments platform for government & utilities debt

Job no longer available

Payments platform for government & utilities debt

101-200 employees

FintechB2CB2BPaymentsLendingMobileSocial Impact

Job no longer available

$165-215k

TypeScript

JavaScript

Python

Java

Linux

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Fairfield, CA

101-200 employees

FintechB2CB2BPaymentsLendingMobileSocial Impact

Company mission

PromisePay's mission is to bring flexibility to government and utility payments.

Job

Company

Role

Who you are

Have a Bachelor's degree in Computer Science, Software Engineering or related field
Are proficient in at least one of JavaScript, TypeScript, Java, Python, or another modern programming language
Have experience working in a customer-facing role
Have strong problem-solving and analytical skills
Are able to work collaboratively in a team environment
Can work quickly, without sacrificing quality
Are an excellent communicator, both written and verbal, including an ability to translate learnings into content for slide or written presentations
Are someone who thrives on new challenges
Have a strong work ethic and are self-directed: you don’t need to be told what to do next
Are excited about our mission: you want to prove that moving away from punitive approaches to non-payment and treating people with dignity can be a win for everyone

What the job involves

The Forward Deployed Engineer (FDE) will work closely with our customers to identify problems, deploy, integrate and optimize our software, and develop solutions in an agile environment
The FDE will collaborate with other engineers and external stakeholders to build technology that supports governments and underserved residents
Design and implement product-based solutions to customer problems
Leverage and grow the product to ensure current and future customer success
Integrate government IT systems with Promise’s data and payments solution
Discuss complex ideas with both technical and non-technical audiences
Work in a customer-facing role
Write and iterate on technical solutions with customers
Code proficiency in JavaScript, TypeScript, Java, or Python
Familiarity with real world data in relational or document databases
Understand cloud-based services and work with APIs
Comfortable with Linux and command line utilities / scripting

Our take

The past few years have been rough on household finances, but especially so for those without a financial buffer. Billing for government services like utilities and commercial licences are punishingly inflexible. One late payment can spiral into an inability to work, shelter, or feed your family. PromisePay is offering a much-needed solution: a plug-and-play service that arranges interest-free payment plans for those unable to settle bills for government debt.

It’s both a kinder and more realistic approach to missed payments: people on the whole don’t skip because they don’t want to pay, but simply because they can’t. Offering a manageable means of doing so has allowed PromisePay to reduce delinquencies and improve recovery rates to over 95%, along with reducing the size of penalty fees for debtors. This letter point has tempted on board a rapidly swelling roster of paying government customers eager to improve their loan returns.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

9% employee growth in 12 months

Glassdoor (5)

Company

Funding (last 2 of 5 rounds)

Apr 2017

$20m

GROWTH EQUITY VC

Jun 2016

$10m

SERIES A

Total funding: $32.3m

Company HQ

Old Oakland, Oakland, CA

Leadership

Diana Frappier

(Co-founder)

A practising attorney at the Law Office of Diana T Frappier for over 25 years, who was previously also COO at Green For All.

Phaedra Ellis-Lamkins

(Co-founder)

Previously an executive officer at the South Bay AFL-CIO Labor Council, alongside work as executive director at Working Partnerships. Subsequently served as CEO of Green For All, and spent time as head of care at Honor.

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