Senior Customer Success Manager, LinkSquares
$120k
OTE
$90k
BASE
+ Equity awards
AI-powered contract platform
Open for applications
AI-powered contract platform
201-500 employees
Open for applications
$120k
OTE
$90k
BASE
+ Equity awards
201-500 employees
Company mission
To use AI to automate a time-intensive process of writing and analysing legal contracts, saving legal teams time and enabling deals to be closed faster.
Role
Who you are
- Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, genuine passion for customer success, and openly embrace challenges and change in an extremely fast paced environment
What the job involves
- Our Senior Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals
- That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful
- A Senior Customer Success Manager (CSM) will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform
- CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources
- You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal
- The CSM will play a critical role in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base
- The CSM will have ownership over renewals of his or her accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers
Our take
Legal teams for large companies often lack the same sophisticated business intelligence and analytics tools that are common in finance and sales departments, relying instead on manual processes and spreadsheets. As such, nearly a third of legal departments around the world are increasing spending on technology.
LinkSquares is a company that may benefit from this increased spending, with its contract management and analytics tool for legal teams. The platform reads, analyses, and extracts structured data from contracts, which allows legal teams to uncover insights and close deals more quickly. LinkSquares has processed millions of documents for 700 companies, including brands like Fitbit, Wayfair, Twilio, Cogito, and TGI Fridays.
The company is far from alone in a growing contract creation and management tool market, with rivals including DocuSign, Concord, Icertis, and Evisort. However, LinkSquares has enjoyed rapid growth and is nearing unicorn status and keeps pace with industry trends, in 2024 announcing a Generative AI strategy which will be implemented across its entire product suite.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$100m
SERIES C
Mar 2022
$100m
LATE VC
Total funding: $263.7m
Company benefits
- Stock options
- Medical and dental plans with flex spending and dependent care
- Matching 401k plan
- Unlimited vacation
Company HQ
Government Center, Boston, MA
Leadership
Vishal Sunak
(Founder & Board Director)After working as a Software Engineer for Textron Systems and Raytheon, Vishal became the Lead Program Engineering Manager for BAE Sytems, Inc. They have worked as the Director of Operations for Backupify, and Director of Sales Operations at InsightSquared, both focusing on data analytics.
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