Product Management Director, Salesforce

• You need to have a deep understanding of the challenges technical writers face in this new era of AI productivity, combined with a strong desire to improve and enhance writer efficiency.
• You will need to be an A-plus-pro-level communicator, switch between strategic and tactical thinking, and lead with (com)passion
• You are located near a major Salesforce technical hub in the US (San Francisco Bay Area or Seattle / Bellevue) and can commit to being in the office at least 10 days per quarter
• You have a deep understanding of the challenges faced by writers who author product knowledge content for end users
• You are knowledgeable about - and eager to use - AI-based solutions to unlock author efficiency gains and exceptional customer experiences
• You have superb verbal, written, and emotional communication skills
• You have excellent time management skills
• You love working on cross-functional teams
• You love creating and continuously improving upon processes and tools
• You understand technical product architectures and how they affect the user experience
• You are extremely comfortable analyzing abstract concepts, formulating solutions, and then translating all of those into clear, feasible execution plans
• You can visualize complex technical concepts so that they are understood by non-technical people
• You are detail- and deadline-oriented
• You have a collaborative leadership style
• You know how to work in a fast-paced technical environment with changing priorities
• You know how to execute effectively with globally distributed teams
• You know Scrum Product Owner responsibilities like the back of your hand
• You proactively request and act on feedback to continually improve yourself
• You are self-aware and transparent to others about who you really are
• You live your life knowing that having a high EQ is just as important as having a high IQ

Desirable

• The Content Experience (CX) Technologies team is looking for a Director of Product Management to come on board and help us fulfill our vision of enabling frictionless, delightful experiences for all phases of the author and content lifecycles. Or, using words a normal human would say, we want Salesforce writers and content to have the best lives ever, and we want your help to make that a reality
• As a key product partner, you will be responsible for defining and executing the product vision for a new, modern author lifecycle experience for all of Salesforce’s technical writers, from onboarding to content creation / management / optimization to offboarding.
• You will envision strategies for ideal training and enablement, content repositories, content formats, Generative AI integration, ideal authoring / publishing workflows, and more. This cross-functional role works with teams from all across the CX org, including content strategy & design, information architecture, technical writers, and their managers.