Senior Deal Desk Operations Manager, Pindrop
$115-150k
+ Equity
Security, identity & intelligence software solutions
Open for applications
Security, identity & intelligence software solutions
201-500 employees
Open for applications
$115-150k
+ Equity
201-500 employees
Company mission
Pindrop's mission is to provide real-time security, identity, and trust on every voice interaction.
Role
Who you are
- Hands-on operator who thrives in fast-paced sales environments
- Strong communicator, able to balance speed with compliance
- Detail-oriented, organized, and resourceful when working across multiple stakeholders
- Comfortable digging into data to spot trends, risks, and opportunities
- Driven to continuously improve processes and eliminate inefficiencies
- Proven ability to influence cross-functional decision-making and champion scalable processes
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
- 5-8 years of deal desk, pricing operations, or revenue operations experience in a SaaS company
- Familiarity with SaaS pricing models, discounting practices, and contract structures
- Experience collaborating with Sales, Finance, and Legal on deal approvals
- Salesforce and Revenue Cloud (CPQ) proficiency; strong Excel/spreadsheet skills
- Experience building reporting dashboards and pricing analysis for leadership
- Experience with SaaS booking metrics and subscription business models (ARR, MRR, churn, expansion, and renewals) strongly preferred
What the job involves
- Serve as the primary point of contact for Sales on deal structuring and pricing approvals
- Review and approve deals in line with pricing policies, discount guidelines, and approval workflows
- Provide hands-on support to Sales reps to navigate pricing rules and exceptions quickly
- Maintain day-to-day ownership of pricing frameworks and approval processes
- Ensure pricing data is accurate, consistently applied, and updated across systems
- Identify recurring pricing or approval bottlenecks and recommend process improvements
- Implement best practices around pricing approvals, discounts, and workflows within Salesforce Revenue Cloud
- Manage pricing approvals and deal workflows directly in Salesforce Revenue Cloud
- Own and optimize deal desk workflows in Salesforce Revenue Cloud, ensuring scalability and compliance
- Partner with Legal to confirm contract language tied to pricing and discounting
- Partner with Finance to ensure compliance with revenue recognition guidelines and deal approval thresholds
- Act as the connector between Sales, Finance, and Legal to streamline deal closure
- Track and report on deal desk KPIs, including approval turnaround time, discount levels, and exception volumes
- Provide visibility to Sales and Finance leadership on pricing trends and risks
- Help build management reporting for QBRs and executive meetings as it relates to deal activity
- Proactively surface insights that influence go to market strategy, margin health, and product packaging decisions
- Within 30 days you’ll
- Complete onboarding and attend New Employee Orientation sessions with other Pindroppers
- Shadow Sales, Finance, and Legal teams to understand current deal desk processes
- Learn Pindrop’s pricing models, approval workflows, and Salesforce Revenue Cloud setup
- Begin supporting deal reviews under guidance, ensuring accuracy and compliance
- Within 60 days you’ll
- Take full ownership of day to day pricing approvals and Salesforce workflow management
- Identify recurring challenges in deal structuring or approvals and propose improvements
- Establish baseline reporting for leadership (e.g., approval turnaround time, discount trends).Build strong working relationships with Sales leadership, Legal, and Finance counterparts
- Within 90 days you’ll
- Fully own deal desk operations with minimal oversight
- Deliver process improvement initiatives that shorten approval times or reduce errors
- Present insights to leadership on pricing trends and opportunities for margin improvement
- Drive a tangible improvement in deal desk operations through a tool, workflow optimization, or analytical framework that creates measurable value for the business
Application process
- This position will be posted for 60 days after 9/18/25
Our take
The global fraud detection and prevention market size is expected to grow to $141.75 billion by 2028. There has been increasing investment from key players to develop secure fraud solutions across industries such as BFSI, manufacturing, healthcare and others.
Pindrop is propelling enterprises and consumers toward a voice-driven future by unlocking the value of voice interactions. Interacting with a financial institution, a digital assistant, a video chat, or a smart device can provide access to our unique identities, and open new capabilities in security and intelligence evoked solely from a voice.
Pindrop is a big player in fraud detection and voice authentication, currently delivering voice solutions to 8 of the top 10 banks in the world. Its competitors include iovation, ID Experts, ZIMPERIUM and Telsis Limited.
A 2023 partnership with NTT Data has expanded Pindrop's presence in Japan, capitalising on NTT's knowledge of the Japanese market, whilst 2024 funding will accelerate Pindrop's product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2024
$4.3m
LATE VC
Dec 2018
$90m
SERIES D
Total funding: $302.9m
Company benefits
- Paid Parental Leave
- Company holidays
- Unlimited paid time off
- Remote-first culture - including monthly work from home stipends
- Annual professional development and learning budget
- Pick your own Apple MacBook Pro
- Pension scheme
- Medical insurance/Private Health care
- Life Insurance and Critical Illness Insurance
- Flex schedules
- Best in class tools and tech stack
- Fun activities to celebrate our accomplishments as a team
Company HQ
Home Park, Atlanta, GA
Leadership
Vijay Balasubramaniyan
(Co-Founder & CEO)Software engineering experience at multiple companies, including Google and IBM.
Paul Judge
(Co-Founder & Executive Chairman)Also co-founder of Purewire, Inc, Luma, and TechSquare Labs.
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