Product Support Analyst, MadKudu

Salary not provided

Junior and Mid level

Remote from France

Predictive lead scoring solution for B2B SaaS companies

Job no longer available

Predictive lead scoring solution for B2B SaaS companies

21-100 employees

B2BLead generationSaaSSales

Job no longer available

Salary not provided

Junior and Mid level

Remote from France

21-100 employees

B2BLead generationSaaSSales

Company mission

To empower sales organizations with repeatable and scalable communication processes, enabling them to book more meetings, move deals forward, and follow up more efficiently than ever before.

Job

Company

Role

Who you are

Excellent interpersonal skills and written communication
Superior organizational skills with a strong attention to detail
Strong affinity to automation to reduce time to solution over time
Technical skills to investigate configuration questions (SQL, understanding of ML and basics of MOps)
Startup mindset

What the job involves

Become an advanced user of the product and maintain a full understanding of its services, data pipeline, and technical configurations technical configurations
Product & Enablement
Provide guidance to customers on how to use specific features of our platform
Work directly with customers to quickly understand their greatest Data and Product problems on the platform, and design and implement solutions
Drive continuous delivery of value for customers by proactively monitoring customer data pipeline to identify and resolve technical risks and bottlenecks
Operations
Scale Support Operations by identifying common requests and creating actionable self-serve troubleshooting resources
Use the latest No-Code and Low Code platforms to imagine innovative and efficient time-saving automations for the team
Collaboration
Partner with Account Management team to create and maintain a good understanding of customers business, operational and technical challenges
Act as Voice of the Customer by communicating product feedback to the Product team based on customer interactions

Application process

Interview with Recruiter
Interview with Manager
Work Sample
Values Call
Interview with CPO
References
Offer

Our take

MadKudu offers a real-time API that tells you the value of your prospects wherever they are. Customers like Gusto and DocSend rely on MadKudu to optimize their marketing campaigns and channels for their best fit, highest value leads, and achieve their revenue generation goals. With a 3 tier subscription service including a fully custom option, MadKudus’ solution is built exclusively for high-volume B2B SaaS companies.

The company uses data and science to identify the 10% of accounts that will make 90% of the revenue, enabling sales teams to get in touch with VIP visitors and personalizing outreach based on customer needs.

The last few years saw a significant Series A funding round, led by Benhamou Global Ventures (BGV) with participation from Alven and Partech, as well as an announcement bringing MadKudu Insights to the table. It’s an intelligence layer that turns data into revenue through actionable reports and dashboards.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (last 2 of 5 rounds)

Nov 2022

$18m

SERIES A

Jul 2020

$5.6m

SERIES A

Total funding: $27.2m

Company benefits

Medical Coverage: As a company who cares about its people, we believe no one should worry about paying for their health.
Equity: Every kudu joining MadKudu will be offered meaningful equity.
Learning: Human growth and continual learning is one of our values, so we have an unlimited-book-ordering policy.
Free X, Y, Z: Some people need a plant and some need a standing desk, people should be proactive and get whatever they need.

Company HQ

Waverly Park, Mountain View, CA

Leadership

Francis Brero

(CPO)

Previously Member at Modern Sales Pros for 4 years and Director of Implementation and Sales Engineering at AgilOne for 3 years.

Sam Levan

(CEO)

Previously VP Product at AgilOne for 5 years and Advisor at OpenAxis for 7 months.

Share this job