Customer Support Representative, Fringe
$45-50k
+ Stock options
Lifestyle benefits marketplace
Job no longer available
Lifestyle benefits marketplace
101-200 employees
Job no longer available
$45-50k
+ Stock options
101-200 employees
Company mission
To give companies a better way to show love and care to their people.
Role
Who you are
- Empathetic, clear communicator who desires to understand and resolve cases
- Proactive problem solver with the ability to understand and determine the root causes of user issues
- Ability to work independently and in a team setting
- Strong commitment to customer happiness and satisfaction
- Flexible approach to work that can adapt effectively to uncertainty and change
- Advanced troubleshooting and multi-tasking skills
What the job involves
- As a member of the Fringe customer service team, you will work as the main line of communication between our team and our users
- The Customer Service Representative will be in constant communication with our users, helping with basic troubleshooting issues as well as more complex problems that arise
- Respond promptly, courteously, and knowledgeably to customer service chats
- Stay current on onboarding clients, new and existing vendors, and product updates
- Have an extensive knowledge and understanding of the Fringe platform
- Take ownership of customers' issues and follow problems through to resolution
- Go the extra mile to enhance the user experience
- Work with the success team to provide a top-notch customer service experience to our users and clients
- Follow communication procedures, guidelines, and policies
Our take
Salary is no longer the main factor for most people when looking for the next step in their career. Employers have noticed and are keen to attract and retain the best talent through perks such as discounts, gym memberships, subsidised travel and childcare. But these schemes are expensive and inflexible, and often aren't met with much enthusiasm from candidates. Enter Fringe, a startup which allows employers to enroll in its scheme and which gives employees credits to spend on whatever they want across its vast network of partners.
This approach has boosted retention in the companies that have joined the platform, reducing turnover by 50%. Success has bred imitation and challengers have appeared, each with their own twist on Fringe's formula. However, Fringe has an established customer base including Shipt, Uber and Turo, and it has made strategic partnerships to bring the platform to more enterprise businesses.
In 2022, Fringe completed a funding round led by Origin Ventures and Felton Group. It plans to develop the product further, expand to new markets and invest in acquiring more software engineering and marketing talent.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$6.1m
EARLY VC
Nov 2022
$17m
EARLY VC
Total funding: $25.3m
Company benefits
- Work from Anywhere
- Your choice of monthly Fringe lifestyle benefits
- Healthcare
- Company Retreats
- Food and drinks provided in the office
- 401k
Company HQ
Scott's Addition Historic District, Richmond, VA
Leadership
Chris Luhrman
(COO)Before co-founding Fringe, was Cross Cultural Training Coordinator at Cru.
Isaiah Goodall
(Head of Growth)Was Director of Business Development at Elder Research and Manas Development Group
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