Engineering Manager, Utility Warehouse
Salary not provided
+ An annual discretionary bonus ranging from 15-40%.
React
Docker
Kubernetes
GraphQL
Kafka
Go
Senior and Expert level
London
2+ days a week in office
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
FintechB2CEnergyInsuranceCustomer serviceTelecommunications
Be an early applicant
Salary not provided
+ An annual discretionary bonus ranging from 15-40%.
React
Docker
Kubernetes
GraphQL
Kafka
Go
Senior and Expert level
London
2+ days a week in office
1001+ employees
FintechB2CEnergyInsuranceCustomer serviceTelecommunications
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- Knowledge (experience is a bonus) of our core tech stack; Go, gRPC, GraphQL, React, Kafka, Docker & Kubernetes
- Experience taking responsibility for technical decisions and aligning them with strategy
- A clear understanding of engineering practices and ability to identify improvements
- Experience defining team goals and driving prioritisation to achieve them
- Planning & Delivery:
- Ability to work with Product Managers to set OKRs aligned with company goals. Ability to co-lead annual and quarterly planning
- Experience identifying risks early and mitigating them
- Experience identifying practices for security and SLOs
- Ability to drive operational excellence and lead metrics reviews
- Experience of managing a team of engineers
- Proven ability to onboard, train, develop, and coach reports, as well as. participating in performance calibration and promotion reviews
- Business & Domain Knowledge:
- Intermediate awareness of customer and market insights
- Ability to communicate strategy to the squad
- Experience fostering a healthy team dynamic and resolving interpersonal conflicts
- Ability to collaborate effectively with cross-functional colleagues
- Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!
What the job involves
- You’ll work closely with a small team of engineers, supporting both the technical direction and the people behind it
- This role blends hands-on involvement with leadership, helping guide delivery while staying connected to the details when needed
- You’ll collaborate with product manager to shape priorities, balance new work with ongoing improvements, and keep the team focused and supported
- You’ll also connect with other leaders across the organisation to share practices and help strengthen our engineering culture as we grow
- We deliver progress
- As an Engineering Manager at UW you create clarity, consistency, and momentum in your squad
- You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability
- You invest in people through coaching, feedback, and development, while fostering a positive team culture
- You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work
- You will have the following responsibilities:
- Technical Mastery: Take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy
- You have a clear understanding of the engineering practices within the team and identify opportunities for improvement
- You understand all of the technologies used by UW in your squad, and how they fit together
- Impact: Take an integral role in defining team goals and ensuring proposed work is aligned with them
- You drive prioritisation within the team to best achieve goals
- You push yourself and the team to achieve team goals
- Operational Excellence: Identify and put in place practices needed to ensure security and operational service level objectives (SLOs) are met
- You coordinate with your squad — and others as needed — to ensure organisation-wide on-call coverage
- You drive the squad to operational excellence, leading regular metrics reviews to ensure high coverage and performance
- Planning & Delivery: Work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals
- You identify risks and blockers early and work with stakeholders to mitigate them
- You measure team performance so that you can continually improve it
- You communicate team progress against OKRs, key performance indicators (KPIs) and other milestones to relevant stakeholders
- You co-lead annual and quarterly planning for your squad
- People & Coaching: You ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed
- You onboard, train, develop and coach your reports to facilitate their career growth
- You participate in performance calibration and promotion reviews for your squad
- Business & Domain knowledge: Understand and communicate company, department, and pillar strategy and goals to your squad
- You interact with stakeholders from across the business in order to provide insight and context to their teams
- Leadership & Culture: Teach our culture to others and foster a healthy dynamic within your team
- You help to resolve interpersonal conflicts and gather, share and act on feedback
- You effectively communicate company and department changes to your squad
- With help from your manager, you raise the team's voice to senior leadership
- You collaborate effectively with cross-functional colleagues, such as UX and data
- You co-lead your squad with your squad's Product Manager
- You ensure team expenditures (both OpEx and CapEx) are in line with budgets
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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