Post Sales Operations Analyst, Sailpoint
$59.1-109.7k
More information about location
Identity governance & cloud identity management
Job no longer available
Identity governance & cloud identity management
1001+ employees
Job no longer available
$59.1-109.7k
More information about location
1001+ employees
Company mission
To equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity – at any speed, at any scale.
Role
Who you are
- 1+ years of experience in a Post Sales role
- Experience with Salesforce, Tenrox project management software, or ServiceNow
- Experience with Tableau or other business intelligence software
- Strong interpersonal and communication skills
- Highly organized and able to prioritize and process several tasks concurrently
- Eagerness to learn and develop new processes
- Self-motivated, strong work ethic
- Initiative to take ownership of issues and drive to resolution
- Ability to work on complex
- Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook
- Bachelor's degree or global equivalent work experience
- 1-2+ years of work in a related field
What the job involves
- In this role, you'll be the strategic problem-solver our Customer Success team craves
- You'll leverage your data expertise to optimize workflows, measure success, and empower Customer Success Managers (CSMs) to build rock-solid customer relationships
- Data Analysis and Reporting: Dig into customer data to identify trends, track KPIs (Key Performance Indicators) like customer health and adoption, and generate reports to inform strategic decision-making for the customer success team
- This might involve using SQL queries to extract data and data visualization tools to present insights
- Process Improvement and Automation: Identify areas for improvement in the customer onboarding, adoption, and success workflows
- This could involve automating repetitive tasks with tools and streamlining processes to enhance efficiency for CSMs
- Customer Success Tools and Technology: Play a key role in researching, implementing, and managing the customer success software stack
- This might involve tools for onboarding, communication, customer relationship management (CRM), and data analysis
- Metrics and Customer Health: Collaborate with the CSM team to define and track relevant metrics that measure customer health and satisfaction
- This could involve creating dashboards and health scores to proactively identify at-risk customers
- Reporting and Communication: Be responsible for creating reports that communicate customer success progress and insights to stakeholders across the organization, including leadership and other departments
- Cross-functional Collaboration: You'll work closely with CSMs, sales, marketing, and product teams to ensure a smooth customer journey and align efforts towards achieving customer success goals
- Within the first 60 days:
- You will be introduced to and familiar with all stakeholders, reporting needs, and reporting cadence
- Within 120 days:
- You will give recommendations to improve data and processes and document any new or existing processes as needed
- Within 6 months:
- You will have mapped data from ServiceNow, Salesforce, Gainsight, and other systems. You will play a role in finding the breakdowns in data where they occur in the reporting cycle
Our take
SailPoint is a leader in identity management, founded in 2005 to help businesses mitigate security risks. The company went public in 2017 and was acquired by Thoma Bravo in 2022.
SailPoint’s products harness AI and machine learning to automate and streamline identity management, appointing the appropriate access to different identities operating in a business. Its solutions have evolved alongside innovations in the space, and the company remains a top choice for enterprises worldwide.
To continue keeping pace with advancements, SailPoint acquired identity solutions startup SecZetta. It also partnered with Simeio, a leading provider of Identity and Access Management services. Both these moves enabled the company to consolidate its offerings, enhancing its security capabilities and protection measures.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2014
$0.3m
EARLY VC
Nov 2010
$0.6m
GRANT
Total funding: $0.8m
Company benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 4019k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental leave: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company HQ
Four Points Centre, Austin, TX
Leadership
Mark McClain
(CEO & Founder)Operating Advisor at Elsewhere Partners. Previously and SVP of Software Marketing at Sun Microsystems and a VP of Worldwide Marketing at IBM Tivoli Software.
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