Payment Collections Specialist, Lodgify
Vacation rental marketing software
Job no longer available
Vacation rental marketing software
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower any host or lodging business worldwide to get started and grow their business through technology.
Role
Who you are
- You are a confident person who loves to proactively reach out to customers and negotiate with them by phone
- Fluent English level. (This means excellent written and verbal communication skills) Italian would be really nice to have!
- 2 + years experience of related working experience
- High level of Microsoft package
- Experience in Sales calls is a plus
- Organization and negotiation skills
- Great adaptability and proactivity. Lodgify is a start-up so you will be expected to give a coherent approach to the company and we expect your proactivity and willingness to make a better product together
What the job involves
- We’re on the lookout for a Retention Agent, to join our Customer Success team in a fully remote position
- As a Retention Agent, you will have a key role in improving the company’s revenue
- You will be responsible for managing collections activities to reduce overdue amounts, upgrade existing customer accounts, and cover all aspects of collections activity including cash collection, customer relations, account management, and reporting
- Handle incoming cancellation requests from customers with the goal to retain them on our platform by understanding the customer's issues & pain points and create a tailor-made proposal to retain the customer that answers their needs
- Own the Billing/Collection part of our business, by contacting by phone our customers, informing other teams, and improving the process
- Upgrade and expand our customers, offering upsells whenever relevant
- Help our customers with any billing questions they may have, and assist them with payment issues by phone, email, and chat
- Cross-team collaborations to report issues, request actions, product improvements, and other projects
- Contact users by phone and email to collect overdue amounts
- Record all important activities and insights gathered throughout the whole collection process and follow up accordingly
- Contact our customers primarily by phone, and follow up until we can get in touch. The role is phone-based, so you will be calling our customers throughout the day and will be the main point of contact with users
- Address customers’ pain points and make sure you use your negotiation skills in order to assist with the best solution for both parties
- It is expected, that the majority of the conversations will be handled by phone, but you will assist customers also through email and Chat
Our take
For independent vacation rental owners or managers, creating and marketing a property can be challenging, and third-party portals like Airbnb can eat into profits with commissions and fees. Lodgify offers an efficient alternative with its vacation rental marketing software, enabling users to quickly create mobile-friendly websites, manage reservations and payments, and synchronise property information across multiple rental portals.
The vacation rental market has been booming recently, with a notable increase in mid-term rentals and a rising demand for short-term lets. This trend is particularly strong in Europe, Lodgify's home market, which has more managed vacation rentals than the US or elsewhere.
As competition intensifies, owners and managers are looking to professionalize, benefiting Lodgifty. This trend is expected to grow, which contributed to Lodgify's significant fundraising in 2022, bolstered by partnerships with Airbnb, Expedia, and Booking.com.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$20.9m
SERIES C
May 2021
$8m
EARLY VC
Total funding: $36.5m
Company benefits
- The freedom to work from home
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist)
- Save on meals and transportation! Enjoy our Flexible Remuneration plan
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
- Travel to our biyearly team-building events in Barcelona at company's expense
- Free Spanish classes
- Boost your earning potential with our referral program that offers paid compensation
- Great culture & working environment with an international team of over 60 different nationalities
Company HQ
La Nova Esquerra de l'Eixample, Barcelona, Spain
Leadership
Dennis Klett
(CEO)Previously worked as a Finance Analyst at Siemens Healthcare, then Philip Morris International.
Marco De Gregorio
(CTO)Has extensive experience in web development, having done so both on a freelance basis and at 4D Interactive and Vueling Airlines. Was also the co-founder and CTO of Domegos Ltd., a holiday home web portal.
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