Operations Manager, Wayfair
$87.5-96.5k
+ Restricted stock units
Office located in Perris, CA
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
$87.5-96.5k
+ Restricted stock units
Office located in Perris, CA
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor Degree or equivalent work and/or military experience
- 5+ years of operations management experience
- Strong administrative, organizational, managerial and communication skills
- Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions
- Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company
- Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs
- Familiarity with Excel and SQL are a plus
What the job involves
- We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment.
- In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business
- We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!
- The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues
- Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors
- Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise
- Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
- Manage, coach, develop team of Operations Supervisors
- Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
- Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
- Shift - Sun - Wed - 5:00 PM to 3:30 AM
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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