Customer Success Engineer, Health Gorilla

$122-150k

+ New hire stock option grant + Discretionary bonus eligibility

REST API

Senior level

Remote from US

Healthcare API provider

Job no longer available

Healthcare API provider

101-200 employees

HealthcareB2BPersonal healthData storageSaaSAPI

Job no longer available

$122-150k

+ New hire stock option grant + Discretionary bonus eligibility

REST API

Senior level

Remote from US

101-200 employees

HealthcareB2BPersonal healthData storageSaaSAPI

Company mission

To build a single national network that can retrieve and house all health data on any patient, ranging from medical records and labs to social determinants of health.

Job

Company

Role

Who you are

If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!
5+ years of experience working in healthcare IT, customer success, or a related role
Experience working with RESTful and/or SOAP APIs to integrate and automate workflows
Experience with Project Management
Strong knowledge of healthcare data standards, including HL7, FHIR, and CDA
Experience with Mirth (or other integration engines) is a plus
Proven ability to work with both technical and non-technical stakeholders
Excellent communication and interpersonal skills to build trust and rapport with customers
Ability to manage multiple projects and priorities in a fast-paced environment
Problem-solving mindset with a focus on delivering customer value

What the job involves

Health Gorilla is hiring a Customer Success Engineer who will play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support
Customer Engagement: Partner with the sales team during the pre sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs
Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions
Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7, FHIR, and other data exchange protocols
Customer Training: Conduct training sessions for customers, enabling them to effectively use our products and optimize their workflows
Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience
Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements

Our take

With speed essential for good healthcare, the modern healthcare ecosystem relies on patients, providers, and laboratories being able to share health data quickly. Health Gorilla is a healthcare API provider that aims to streamline the process of pulling patient information from clinical records systems by putting it all in one place.

Health Gorilla has facilitated the exchange of millions of clinical documents for digital health developers. It sits within the growing healthcare informatics market, where it has secured a list of clients that includes Heal, WellVia, and IntellaTriage.

The company has also consistently launched new platform capabilities, such as electronic test ordering which allows healthcare providers to order and retrieve tests for their patients, within their EMR. This is just one example of how its tool suite creates value for providers and ultimately patients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

40% employee growth in 12 months

Glassdoor (2.8)

Company

Funding (last 2 of 7 rounds)

Mar 2022

$50m

SERIES C

Mar 2021

$15m

SERIES B

Total funding: $78.3m

Company benefits

Bonus program, 401(k) matching, and stock options
Comprehensive coverage, including health, dental, vision, disability, life, and optional pet insurance
Flexible vacation policy, so you can take as much time off as you need
Work from home or come to one of our offices in Mountain View, California, Denver, Colorado, and Miami, Florida – or a hybrid of the two

Company HQ

Coral Gables Section, Coral Gables, FL

Leadership

Steve Yaskin

(Founder & Board Director)

Background in Physics. Was a Lead Consultant at Convansys, and CEO of Priority Consulting. Joined Pfizer as Technical Project Lead and founded software company Queplix. Is a member of Forbes's Technology Council.

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