Chief of Staff, ServiceNow
Enterprise and Field Marketing
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate will have marketing leadership experience, with a focus on storytelling, change management, and strategic communication
- In addition, a strong background in change management and a proven ability to articulate marketing strategies that drive engagement and alignment across the organization
- Bachelor’s degree in business, Marketing, Communications, or a related field; MBA preferred
- 12+ years of experience in marketing leadership roles, with a focus on storytelling, change management, and strategic communication
- Proven track record of successfully driving marketing initiatives that demonstrate measurable business impact
- Exceptional storytelling and narrative-building skills, with the ability to communicate complex ideas clearly and persuasively
- Strong change management skills, with experience leading teams through transitions
- Excellent leadership and team management abilities. Proficiency in developing and communicating marketing strategies that drive business value
- Exceptional communication and interpersonal skills
What the job involves
- ServiceNow is looking for a visionary Chief of Staff to join the Enterprise and Field Marketing team, serving as a strategic and thought partner to the Global Senior Vice President of Enterprise and Field Marketing
- This org shapes the strategy for our global field teams, campaigns, executive, ABM, customer success and partner marketing teams
- Create and deliver compelling business narratives that highlight the strategic impact and value of marketing initiatives to internal and external stakeholders
- Utilize storytelling techniques to enhance presentations, reports, and communications, ensuring clarity and resonance with diverse audiences
- Articulate the value of marketing efforts in driving business outcomes, ensuring that the marketing team's contributions are clearly understood and appreciated across the organization
- Develop frameworks to effectively communicate marketing successes and insights to senior leadership and key stakeholders
- Lead change management initiatives that promote the adoption and integration of new marketing strategies and technologies
- Foster a culture of agility and adaptability within the marketing team, guiding them through transitions to enhance operational effectiveness
- Collaborate with senior leadership to define marketing objectives and key results (OKRs) that align with overall business goals
- Drive strategic discussions that integrate marketing insights into broader business strategies
- Mentor and develop a high-performing team, instilling a strong focus on storytelling and effective communication within the marketing function
- Promote a culture of collaboration, innovation, and continuous learning
- Build and maintain strong relationships with internal and external stakeholders to drive alignment and support for marketing initiatives
- Communicate operational updates and strategies in a compelling manner that engages and informs stakeholders
- Advocate for the adoption of new marketing technologies and tools that enhance storytelling capabilities and overall effectiveness
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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