Customer Success Team Lead, Tiney

• Customer success or onboarding experience; 3+ years supporting customers in success, onboarding, or operations roles
• Team management; Experience managing or coaching a small team, including setting targets and managing performance
• Driving customer behaviour change; Comfortable influencing customer decisions around pricing, hours, or business growth
• Data led decision making; Confident using performance metrics and dashboards to guide team focus and track success
• Operational and process mindset; Able to identify and implement process improvements, introduce structure, and maintain or improve internal playbooks

Desirable

• We’re looking for a Customer Success Team Lead (Maternity Cover) to lead and support a team of advisors and support staff as they help prospective childminders move from training through to successful trading. This role is central to driving childminder activation, improving operational efficiency, and supporting growth, ensuring we continue delivering magic at scale
• Strategy & Execution; Design and deliver initiatives that directly support our mission and goals
• Project Management; Own projects end-to-end, tracking success and learning from what works (and what doesn’t)
• Collaboration; Work across teams to make sure your work lands with impact and heart
• Customer Focus; Stay close to our educators, ensuring we’re solving real problems
• Iteration & Learning; Test, learn, and adapt – nothing is sacred if a better way is possible

• 1. Apply with your profile
• 2. Initial Call – A short video chat with someone from our people team
• 3. Take home task – You’ll prepare something relevant to the role
• 4. Technical Interview – A deep dive into your task and experience
• 5. Team Chat – Meet your future teammates and senior stakeholders
• 6. Offer – We move fast when we know we’ve found the right person!