Customer Analytics Manager, Jobber
$121-163.6k
+ Equity awards
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
$121-163.6k
+ Equity awards
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is an asset
- Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
- Strong applied analytics experience across performance measurement, exploratory analysis, scenario analysis, and impact evaluation; exposure to predictive or simulation-based methods is a plus
- Solid business acumen and a strategic mindset, with the ability to frame analytical approaches, assess trade-offs, and support high-impact initiatives
- A passion for storytelling through data, with the ability to distill complex analyses into clear and influential insights
- Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decisions within your domain
- A proactive, ownership-oriented mindset, with the ability to identify opportunities for better measurement, deeper insight, or improved decision-making
- Intellectual curiosity, creativity, and adaptability, with the ability to solve open-ended problems and navigate ambiguous or incomplete data in a dynamic environment
- Experience with SaaS business models, customer lifecycle metrics, or domain-specific analytics (marketing, product, or customer) is a plus
- Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team
- Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently
- Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights
- Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies
What the job involves
- Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting group
- They’re the decision support mechanism that connects data and business insights with the rest of the organization
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem
- As a Customer Analytics Manager, you’ll work as a trusted partner to stakeholders within your domain
- You’ll contribute high-quality analysis and insights that inform strategy, execution, and ongoing optimization
- As a Customer Analytics Manager, you’ll operate as a senior individual contributor
- You’ll lead analytical work through influence, expertise, and strong partnership rather than formal people management
- You’ll report to an Analytics leader within your respective team
- You’ll own end-to-end analyses that support key initiatives, from problem framing and data exploration through to insight delivery and recommendations
- You’ll work closely with cross-functional partners to understand their goals
- You’ll translate complex and sometimes ambiguous questions into analytical work
- You’ll help drive data-informed decisions that meaningfully impact the business
- Along the way, you’ll contribute to raising the bar for analytical quality at Jobber by sharing best practices
- You’ll participate in peer reviews
- You’ll support the growth of other analysts through collaboration and informal mentorship
- Depending on the team, this role may focus more heavily on areas such as customer lifecycle performance, marketing effectiveness, cross-functional strategic initiatives, or revenue and retention dynamics
- Regardless of specialization, all roles share a common foundation in analytical problem-solving, stakeholder collaboration, and thoughtful storytelling with data
- Partner with stakeholders to understand business questions and translate them into well-scoped analytical projects
- Conduct exploratory and performance analyses to identify trends, risks, and opportunities across your domain
- Develop and track metrics and KPIs that align with team and company objectives
- Evaluate the impact of initiatives and experiments, helping teams understand what’s working and where to iterate
- Support experimentation efforts by contributing to test design, measurement frameworks, and post-analysis
- Apply analytical techniques such as cohort analysis, segmentation, scenario analysis, and impact measurement to inform decisions
- Collaborate with peers in Analytics, Data Science, and Business Intelligence to ensure analytical rigor and consistency
- Communicate insights clearly through presentations, dashboards, and written summaries tailored to your audience
- Build strong relationships with partners by providing timely, reliable, and actionable analysis
- Contribute to planning discussions by bringing a data-informed perspective to trade-offs and priorities
- Contribute to shared analytics best practices, documentation, and standards
- Participate in peer reviews and knowledge sharing to strengthen analytical quality across the team
- Support the development of junior analysts through collaboration and informal mentorship
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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