Deployment Manager, Osaro

• This role is a hands-on, player-coach position that combines deep technical deployment expertise with formal people and program leadership
• We value leaders who are passionate about what they build, feel a strong sense of ownership over their work, and thrive in high-pressure environments
• You are someone who cares deeply about your team, leads from the front, and believes in doing what you say
• 5+ years of experience in deployment, field engineering, systems integration, or a closely related technical field
• 3+ years of formal people management experience, including direct reports and performance ownership
• Experience managing multiple parallel projects or deployments simultaneously
• Demonstrated ability to lead under pressure and make execution decisions in the field
• Hands-on experience with industrial robot controllers (e.g., FANUC, Yaskawa)
• In-depth knowledge of mechanical, electrical, software, and networking diagnostics and troubleshooting
• Comfortable navigating and working in Linux environments
• Exceptional attention to detail, critical thinking, and problem-solving skills
• Excellent written and verbal communication skills, able to clearly articulate project information at all levels
• Ability to thrive in a fast-paced environment with tight timelines and a high-ownership culture
• Willingness and ability to travel 75–100% of the time

Desirable

• We are looking for a Deployment Manager to lead and execute complex customer deployments of OSARO's smart automation solutions
• The Deployment Manager remains directly involved in on-site execution while owning the successful delivery of multiple parallel deployments and leading deployment engineers through challenging customer environments
• As a Deployment Manager, your focus is on the customer and on execution
• You will intimately understand OSARO's technology and the customer's needs and environment so that deployments are delivered successfully under real-world constraints
• You are ultimately accountable for deployment outcomes and serve as the primary onsite and execution leader for OSARO
• Own and lead multiple customer deployments in parallel, from onsite kickoff through production handoff
• Serve as the primary on-site OSARO leader for complex or high-risk deployments
• Manage and develop Deployment Engineers, including performance management, coaching, and professional growth
• Coordinate cross-functional execution with Software, Hardware, ML, QE, Manufacturing, and Support teams at HQ
• Drive deployment planning, issue prioritization, and execution sequencing to keep projects moving forward
• Perform hands-on on-site commissioning of robotic systems, including hardware, software, controls, and networking
• Act as the escalation point for customer issues and internal execution blockers
• Ensure all system performance expectations are met prior to Site Acceptance Testing (SAT) and customer training
• Maintain clear and consistent communication with customers and internal stakeholders on status, risks, and timelines
• Log, track, and drive resolution of site issues across engineering, deployment, and support teams
• Establish and enforce deployment best practices, standards, and processes across the team
• Travel extensively to customer sites, often for extended periods, including long onsite hours during critical phases