Lead Solutions Architect, TRM Labs
$210-230k
More information about location
Digital Asset Compliance & Risk Management
Open for applications
Digital Asset Compliance & Risk Management
201-500 employees
Open for applications
$210-230k
More information about location
201-500 employees
Company mission
TRM Labs' mission is to blend blockchain data with advanced analytics to help financial institutions and governments fight fraud, money laundering, and financial crime.
Role
Who you are
- Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer, with at least 2 years of experience managing or leading teams
- Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals
- Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch
- Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript)
- Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail
- High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes
- Bonus: Previous software development experience in backend web development is highly preferred
What the job involves
- As the Lead Solutions Architect at TRM Labs, you will play a dual role as both a hands-on individual contributor and a team lead
- You will initially be responsible for delivering technical excellence and strategic guidance to customer accounts while also helping build and lead a team over time
- In this role, you will oversee the technical pre/post-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions
- Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team
- Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact
- Act as the lead technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design
- Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals
- Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience
- Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise
- Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary
- Help scale the Solutions Architect function by mentoring junior team members and laying the foundation for team growth, contributing to hiring, training, and team development efforts
- Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation
- We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers
- As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors
- We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team
- Learn about TRM Speed in this position:
- Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal
- Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer
Our take
The crypto space has become more mainstream but it is also intensely volatile and poorly regulated, with a high degree of anonymity afforded to its users. As such it has become a major source of financial fraud with $20 billion in crypto stolen in 2022 alone. TRM Lab exists to return trust to the blockchain, helping banks, government agencies and crypto companies detect and combat fraud with its blockchain intelligence solutions.
As the risk of blockchain fraud is only increasing, with the proceeds often being used for organized crime, there are a number of companies working in this space. TRM stands out with the breadth of its crypto asset coverage and the strength of its cross-chain analytics. It has partnered with the FBI and Europol to aid its investigations, and is also used by major crypto companies MoonPay and Binance.
The company has grown its revenue by almost 500% year on year since its founding in 2018, and has recently raised a significant amount of capital in a Series B fundraising round. It is planning to use this money to further develop its product and hire additional talent. As businesses and government agencies increasingly come to grips with fraud in the crypto space, TRM is well poised to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2022
$70m
SERIES B
Dec 2021
$60m
SERIES B
Total funding: $150.1m
Company benefits
- Remote-first work environment, with optional in-person offices
- Regular team off-sites and retreats
- Premium health, dental, and vision insurance
- FSA, HSA, and 401K programs
- Life & disability coverage
- Paid time for vacations, volunteering, sick leave, and generous parental leave
- Fitness, co-working, and home office reimbursements
- Professional learning and development stipends
Company values
- Impact-Oriented Trailblazers: We apply 80/20 prioritization to set high-impact targets, with a bias for customer centricity and adaptability.
- Master Craftspersons: We execute efficiently to achieve goals with sound judgement, optimal velocity, and grit.
- Inspiring Colleagues: We strive to elevate team performance through integrity, apprenticeship, and positive energy.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Esteban Castaño
(CEO)Former Business Analyst at McKinsey & Company. Founded the Digital team at Generation, a high growth youth employment program, before launching TRM in 2018.
Rahul Raina
(CTO)Former Senior Business Analyst at McKinsey & Company. Former Software Engineer at Amazon Web Services and Opendoor.
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