Support Systems Engineer, Zapier
Full Stack Software Development
$125.8-188.6k
+Equity +Bonus; Salary is applicable for both USD and CAD, depending on location
More information about location
Workflow automation service
Job no longer available
Workflow automation service
1001+ employees
Job no longer available
$125.8-188.6k
+Equity +Bonus; Salary is applicable for both USD and CAD, depending on location
More information about location
1001+ employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You’re a solid and flexible software developer. You have a minimum of 3 years' of experience in building and maintaining tools or applications in a professional setting. You're comfortable working across both frontend and backend code, often in multiple codebases and projects
- You have strong skills in JavaScript and Python/Django and can adapt to shifting priorities across products and projects with ease. You’ve used a modern frontend framework to develop components, valuing user experience and reuse
- You prioritize writing clean, maintainable code with a focus on quality. Documentation, testing, and automation are essential to delivering solid products, and you balance addressing tech debt with shipping production-ready code
- You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. We thrive on asynchronous communication, so keeping your teammates and stakeholders up-to-date and on the same page is essential
- You love to learn new things. Zapier’s Support org is very nimble and dynamic. In order to give them the best tools possible, our team must always be learning about new tools, APIs, and integrations. If you love to spend time digging into new frameworks, workflows, and languages, you’ll feel right at home here
- You’re comfortable working at speed. In a fast-paced environment, you work well with quick turnarounds and can adjust priorities to meet the dynamic needs of the Support team
- You care about the customer experience — and the experience of those who support them. Our Support team works hard to improve the support experience we offer, and success for our team means empowering our Support colleagues by removing headaches and roadblocks
- You have AI experience. While full expertise isn’t required, insight into AI technologies and experience integrating AI into software solutions is a plus. Familiarity with using AI to improve efficiency and reduce friction would be beneficial
- We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
What the job involves
- We're looking for a Support Systems Engineer to join the Technical Support Operations team at Zapier
- As a Support Systems Engineer, you will build tools and systems that empower your teammates to provide an excellent support experience to Zapier’s customers
- Develop and maintain tools, apps, and systems that empower our team to provide an excellent support experience to our customers
- You will work with partners throughout the company to design, build, ship, and maintain the tools, systems, and apps that enable our Support organization to act nimbly and with confidence
- Monitor our tools and services for reliability and respond to bugs and feature requests from our Support colleagues
- Your work will directly contribute to improving the support experience for our customers, making a tangible impact on their productivity and satisfaction
- Sole ownership of products within the Support Systems Engineering domain, including end-to-end responsibility for their success, maintenance, and evolution
- Incorporate AI solutions to enhance automation capabilities, improving user experience and enabling the Support team to work smarter and faster
- Move at a fast pace. Work in a dynamic environment where priorities may shift, ensuring our team stays aligned with the company’s rapid growth and the Support team’s evolving needs
- Refine and optimize how we work by participating in sprint planning, backlog refinement, and retrospective sessions
- Help other engineers on the team and across Zapier
- Participate in on-call rotations to ensure the reliability and availability of our systems, providing timely and effective support when issues arise
- As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier
Application process
- All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional
- Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
- Deadline to Apply: December 31, 2024 at 5:00 AM GMT
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (1 round)
Oct 2012
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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