Scaled Customer Success Associate, Flowcode
$65-75k
OTE
+ Equity
3-4 days a week in office (Soho, NYC)
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$65-75k
OTE
+ Equity
3-4 days a week in office (Soho, NYC)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Have managed hundreds or thousands of customers and know how to prioritize at scale
- Love the hunt - always scanning for upsell, expansion, and engagement opportunities
- Are a churn-save hero: creative, resourceful, and fast under pressure
- Know (or can quickly learn) how to build automated email workflows and measure what’s working
- Can juggle multiple accounts and channels without dropping the ball
- Connect with people quickly and know how to build trust fast
- Have used HubSpot (or similar) and can ramp on new tools fast
- 1 - 3 years in Customer Success or Account Management, preferably in SaaS or tech
- Proven success managing a scaled book of business or enterprise accounts
- Experience with CRM tools (HubSpot preferred) and customer engagement platforms
- Strong communicator with sharp analytical instincts
- Comfortable operating in a fast-paced startup environment
What the job involves
- We’re hiring a Scaled CSA to own relationships across a large portfolio of high-value customers across a range of verticals. You’ll manage thousands of touchpoints, uncover growth plays, and drive adoption through high-impact communication, automation, and analysis
- This is a hybrid role: part strategist, part operator, part account quarterback
- Own and grow a portfolio of scaled accounts - manage the full customer lifecycle to renewal (with support from an Onboarding Specialist)
- Run point on proactive comms and issue resolution; track health scores, adoption, and engagement signals
- Build and iterate automated workflows that drive product education and value realization
- Identify churn risks early and create solutions to retain and recover accounts
- Partner with Sales on upsell and cross-sell opportunities
- Be the voice of the customer internally - bring insights to Product and go-to-market teams
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customized options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strateiges.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
SoHo, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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