Lead User Researcher, Cleo AI
+ Equity
More information about location
AI personal finance assistant
Posted today
AI personal finance assistant
501-1000 employees
Posted today
+ Equity
More information about location
501-1000 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- Proven experience conducting and owning end-to-end user research in product environments, with a strong toolkit across qualitative and quantitative methods
- Strong product thinking: able to align research to business and team goals, and influence roadmap decisions with clear insight
- Experience contributing to product strategy or long-term vision through user understanding
- Strong synthesis and storytelling skills: you bring teams along with you, and your insights land with impact
- Ability to scope research to timelines and context, while maintaining rigour and stakeholder relevance
- Familiarity with tools like Dovetail, Miro, or survey platforms like Typeform or Qualtrics
- Experience working in cross-functional squads and product teams
What the job involves
- We’re looking for a Lead User Researcher to join our growing research team and partner closely with product, design, and data to shape our roadmap with insight. In this role, you’ll be embedded in a product area and expected to take ownership of end-to-end research, from shaping the questions, selecting methods, executing studies, and driving actionable decisions
- You’ll be the kind of researcher who thrives in early-stage product development, using a mix of qualitative and quantitative methods to explore and evaluate user needs, concepts and features
- Partner with cross-functional teams to define learning goals, prioritise research needs, and proactively identify opportunities through both generative and evaluative research
- Own and execute mixed methods studies, from user interviews, concept tests, and diary studies to survey design
- Turn complex research findings into clear, product-relevant insights, working with PMs, designers and engineers to ensure they influence product direction and prioritisation
- Bring structure to ambiguity, helping teams navigate uncertain opportunity spaces and make confident decisions with the right level of insight
- Collaborate with data analysts and other researchers to triangulate insights across sources, shaping broader product and user narratives
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.7m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Primary caregiver: 18 weeks at full pay / Secondary caregiver: 6 weeks full pay, 6 weeks half pay (dependant on tenure)
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Learning & development training platform
- Mental health support via Spill
- Company-wide performance reviews every 4 months
- We’ll cover your OpenAI or Claude subscription
- Pension match up to 6%
- Life assurance
- 25 days annual leave + an extra day for every year you’re at Cleo (up to five accrued days)
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
Finsbury, London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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