Technical Program Manager, DailyPay
Payment Operations
$115-150k
+ Equity
On-demand pay platform
Be an early applicant
On-demand pay platform
501-1000 employees
Be an early applicant
$115-150k
+ Equity
501-1000 employees
Company mission
To build a new financial system that starts working, the minute work starts.
Role
Who you are
- 5 years of experience as a technical product or program manager
- A strong track record of delivering complex, transformative process improvements including workflow automations which have delivered quantifiable operational impact
- Experience operating autonomously across multiple teams and functions, demonstrating critical thinking and thought leadership
- Experience working with SaaS and business intelligence tools (e.g. Salesforce, Tableau, Metabase) to drive operational scalability
- Proven ability to draft well written, detailed documentation accounting for ambiguity, dependencies, and complexity that can be presented to senior executives
- Strong track record of managing multiple projects and programs, ability to multi-task in a fast paced, changing and ambiguous environment
- Deep problem solving and analytical experience in Finance, Incident Management, Compliance and Risk is a plus
What the job involves
- DailyPay is seeking an experienced Technical Program Manager to join our Payment & Risk Operations team
- You will be responsible for driving operational excellence across the organization, creating robust, scalable processes that are highly efficient and resilient
- You will audit operational processes across the business, and create documentation which includes flow charts, identified gaps (technical and non technical) and efficiency opportunities
- You will define and deliver a roadmap of controls required to mitigate these gaps, which may include updated tools, workflow automation, and business continuity mitigations
- You will work cross functionally across Product, Engineering and Go To Market teams to resolve blockers and execute
- You are data driven, and will leverage analytics to identify which processes and controls are most impactful to the business to inform prioritization and decision making
- You will define critical operational metrics and communicate results to senior leadership
- You will manage relationships across all teams and levels, driving consensus, aligning on expectations, presenting plans, and most importantly delivering results
- This role will report to the Director of Operational Transformation
- Deeply understand the operational processes across the business, including internal workflows, handoff points, and dependent technical systems
- Own process documentation, business continuity plans, and updates to formalized standard operating procedures to ensure continuous improvement
- Engage cross functionally across technical and non technical teams including Product, Engineering, IT, Sales and Finance to build alignment and drive consensus
- Have excellent analytical, presentation, and communication skills, with an ability to influence across all levels
- Seamless in your ability to transition from strategic, high level thinking to understanding and documenting the granular details
- Draw inferences and conclusions from data, identifying trends and anomalies. You raise awareness of business impacting issues and push for short and long term mitigations
- Own the design, collection, tracking and reporting of key operational metrics
Our take
DailyPay hopes to transform the financial system through providing enterprises with on-demand pay solutions, including a raft of market-leading products and programs.
The fast-growing on-demand pay sector is fuelled both by added financial stressors for employees post-pandemic, and a real employee appetite for on-demand pay - in addition to hopes it will combat the draw of predatory payday loans. Multiple surveys suggest over half consider it an attractive benefit. This should incentivize adoption, as companies are likely to enjoy a competitive edge when it comes to employee recruitment and retention.
DailyPay’s leading reputation has, fortunately, attracted larger businesses who can take the hit, like Macdonalds, Kroger, and Lidl. The company has raised impressive funds which are cited to support domestic growth and international growth. This will allow DailyPay to invest in further product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2024
$75m
LATE VC
May 2021
$175m
SERIES D
Total funding: $279.8m
Company benefits
- 401(K) with 4% match
- Unlimited PTO
- Medical, Dental & Vision Plans
- Annual Learning Stipend
- DailyPay for DailyPay
Company values
- Do Your Research - Knowledge is power. Study, internalize and research so you can have a well-reasoned view. It’s about being prepared but also understanding that your view can change and evolve as you continue to do your research.
- Start Simple - When taking on something new, the key is to just get started. Don’t worry about automating everything, or having the perfect answer. Start simple. Test, learn, iterate.
- See The Circle - Every DailyPayer is part of this bigger mission and we are all working towards the same goal. Regardless of what you’re working on, you have a circle of colleagues that surround you. Involve them early and often, because it will make us stronger.
- Pull The Wagon - Winning takes teamwork, ambition and diligence, not egos. Pitch in and do whatever it takes to move the company forward. Leaders pull the wagon alongside the team. They don’t direct orders from it. Set the example. You’ll also probably learn more by doing so.
- Move The Line - Every day, in everything you do, challenge yourself and move the line. Push your own boundaries by focusing on incremental improvement. Be forward-thinking. Embrace change and innovation.
- We Win With Diversity - Diversity is more than just the sum of our many parts. It’s our superpower — not just the right thing to do, but how we win. Whether through our diversity of background, experience, opinions, or views, it’s how we build a sustainable business.
- Act Like An Owner - Decisions are creative opportunities for expansiveness. Be greedy for the best long-term outcome, even if it causes short-term sacrifice. Act with purpose and invent the future. Be maniacally focused on building the best long-term solutions for our stakeholders.
Company HQ
Financial District, New York, NY
Articles
Leadership
Kevin Coop
(CEO, not founder)Previous President, North America for Dun & Bradstreet and Group Exec and President at Black Knight. Was also the President of the Financial Services Division at Verisk.
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