Program Manager, Dropbox
People Operations
$104-176k
Salary dependent on location. + Restricted Stock Units + corporate bonus program
Smart workspace company
Be an early applicant
Smart workspace company
1001+ employees
Be an early applicant
$104-176k
Salary dependent on location. + Restricted Stock Units + corporate bonus program
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- 5+ years of experience in HR Operations/HR administration in a fast-paced environment
- Problem solving, critical thinking and troubleshooting abilities
- Experience in Workday and HR Operations service request management
- Strong customer-service skills with proven track record of customer satisfaction
- Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
- BA/BS degree or equivalent practical experience
- Experience with ServiceNow
What the job involves
- Dropbox is looking for a Program Manager within our People Operations, Rewards, and Technology team (PORT). You will join a talented team to deliver operational services, optimize people processes and ensure that Dropboxers have amazing experience throughout their career
- Our best in class PORT team drives strategic HR program initiatives and delivers an excellent employee experience at a fast-growing global capacity. You will thrive working in a fast-paced and customer -focused environment to make an immediate impact and ensure best practices for compliance, effectiveness and efficiency
- Oversee the day-to-day operations of the global Contingent Workforce program
- Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP
- Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution
- Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk
- Maintain and continuously improve CW policies, processes, documentation, and governance
- Support reporting, compliance, and program performance tracking
- Support ServiceNow enhancements and updates
- You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries
- You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
- You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
- You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations
- You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary
- You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements
- You’ll support ad-hoc HR Ops tasks and reporting
- Work cross collaboratively across all regions with the respective onboarding team
- You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.4m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
- Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
Company HQ
Mission Bay, San Francisco, CA
Leadership
Arash Ferdowsi
(Co-Founder)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(Co-Founder & CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
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